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9.9/10
Outstanding
JJay Kay NocturnalHighly recommended, I’d definitely stay here again
Location is unbeatable: just a 3‑minute walk to Plaza de Armas, perfect for exploring the city on foot.
Rooms are comfortable and clean, with a cosy bed and a heater available at all times. No TV in my room but honestly, with everything nearby, you won’t miss it 😄
Extremely helpful staff, genuinely some of the most supportive I’ve ever encountered. They were incredibly accommodating and even helped me multiple times late at night when Rappi wasn’t working and I needed to order food.
If you have early tours (4:00, 5:00, 6:00 AM), just let them know in advance — they’ll happily prepare your breakfast earlier for you, which I really appreciated.
They also decorated our room exactly as requested, which made our stay even more special.
GGuest UserBelmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison
Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice.
The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece.
Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt.
I would love to give special recognition to my butler, though unfortunately, I have forgotten his name.
In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.
PPeter Tang 369Hotel location is very good in the old town, six or seven minutes walk from the weapons square
The internal environment of the hotel is very good, the decoration is very beautiful and very clean.
The room is also clean and tidy, but there is no exhaust fan in the room. The smell of the bathroom is difficult to disperse, especially the closed room without windows.
The service is difficult to say. I booked a superior room with windows and balconies. When I checked in, I said that the room was gone. The room I upgraded was the result of the ”upgraded” room. It was a fully closed room without windows! I don't agree, but the hotel said there was no room. The ”discussion” result was to give me free dinner. I didn't have a choice. I could accept...
GGuest UserRecommend take uber or taxi to locale. The walk from Plaza Armas is approx 6 minutes but hilly and traffic both foot + car traffic is heavy. The hotel is an uphill climb as is all of the city. The doors open to a small court yard. To your left and right are schools. Just walk straight on and ring the door buzzer. They buzz the door open very promptly. If the court yard door is closed there is a door buzzer reachable from the sidewalk. Breakfast is made to order eggs, bread, good coffee + 3 types of juice. Owner + family are friendly + helpful. Room had a kettle + temperature control. Family speaks english. Enjoyed my stay.
Jjy1890Great hotel, just a bit far off the usual areas. Best if you want to be close to the airport. It's around 20-30 minutes to the center. Especially with the traffic around.
Warm shower, good bed and bonus with a personal heater in the room. Sadly no blow dryer in the room. The tub spills out water so be mindful of this.
GGuest UserHad two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.
KK TravelsLet me start with the positives, stylish design, exactly like the pics advertised, from entering the hotel to the resting area to the balcony to the room, all very nice.
But you need to be ready for the stairs if you not getting here by car, going out and coming back from the square, especially if you have luggage or backpack, everyone arriving here were out of breath.
The bathroom has odor coming up from the pipe, which is normal for house this old, if you are okay with it.
I was in room 201, sound proof does not exist, can hear car passing, dog barking, guests coming back from partying at night, tourists cheering & leaving hotel for trips at 3:30am, didn’t get much sleep.
Most disappointing thing was hot water, I arrived in the afternoon climbing up the stairs, was hoping to have a quick shower before heading out for dinner, stood in the bathroom waited 5mins for hot water, was told be staff hot water was out they are trying to fix, came back after drinks, still no hot water, was very late so didn’t call staff, tried to have a shower before check out at 7am, hot water was still not available after another good 5mins standing in the shower… sigh
KKattyTravelerUnfortunately, I am not satisfied with the hotel.
The first is no heating here, no battery. On the third day of stay I got sick because of the cold. Reading the reviews, I realized that you could ask for a heater, what I did.
The second is the hearing is really strong. huge gaps in the doors of the room. I hear absolutely everything - as people come and go, watch TV, talk, etc. I often woke up in the night when people went on tour and clapped the door.
The third is a very scarce breakfast! Just two bulks per person, a little butter, cheese and sausage, jam and on a small dish serve the crambles , on drinks tea, coffee and that's all the breakfast .
I also had a problem with breakfast for the tours. I asked to prepare them for me, but nobody did. I had two tours and I just throw money out for two breakfasts.
Fourth - in the 5 days of my stay, I did not clean the room, although I read that the cleaning is daily. For 4 days I asked why my room was not cleaned and I was told I had to give the key to the room and then they would have cleaned. But of course no one said :)
Lastly, the woman who cooks breakfast seemed to me not to love me because I don't speak Spanish. At the same time I saw her being nice to other guests.
I wouldn't advise this hotel!
GGuest UserThe location is near the Plaza de Armas and is very convenient to go anywhere. The room was very clean. There is also a travel agency on the first floor. I am very grateful to the proprietress for her help. Came here for Machu Picchu and couldn’t buy tickets online. When I arrived at the store at 5:30 in the afternoon, the proprietress helped me book a bus➕train trip that would leave at 3:30 in the morning. She also asked me to run to the Hotwater Town Visitor Center as soon as I got off the train, because most people came to queue for that train. Those who buy tickets will wait for dozens more people every minute they are late. I bought the classic Line 2 at 8 o'clock the next morning as I wished, and later booked two one-day tours at the boss's house, as well as a bus to Puno in the evening.
GGomezHotel Santa Maria was the best hotel during my stay in Peru, which included not only Cusco, but also Lima and Aguas Calientes. The bed was comfortable, the Wifi worked well and reliably, and the serice was excellent in several ways. For example, when I requested an airport pickup at 10 pm after flying 28 straight hours, a friendly driver picked me up. Ruby was particularly helpful and very friendly and wanted the best for me as a tourist in her country. She asked follow-up questions about my experience at Machu Picchu after getting back from Machu Picchu Pueblo. It waa great Spanish practice! The men front staff were also gentlemenly willing to help. In addition to the very hospitable demeanor, the tour service also saved my trip. I booked a separate city tour with a different company on Trip.com, but that tour never happened. However, the tour services of Santa Maria gave me exactly what I wanted from their own tour booking service managed by Edith. So, rest assured that service, too, is reliable. Be wary of online city tours done online in Cusco. No need to worry at this hotel, though. I used it also for the Rainbow Mountain excursion. With Hotel Santa Maria, I wouldn't have truly experienced Cusco, Peru! Mil gracias for helping me realize my dream trip to its fullest extent!