Reviews of New Park Manor Hotel - A Luxury Family Hotel

Beautiful hotel in beautiful surroundings. 5 minute drive from Brockenhurst high street. Close to Lyndhurst. Very friendly staff. Great breakfast. Love everything about the New Park Manor

What a fabulous hotel in a beautiful setting. We spent a weekend here to escape the heatwave before school holidays start. There was a hiccup in our reservation which was dealt with really well prior to our stay. Staff were all very friendly and welcoming, there was so much for children to do and the setting is very stylish for a family hotel. My 6 year old who does not like to stay in kids clubs loved the den and did not want to leave. The spa was lovely and just enough adults only areas to relax. Hotel was fully booked during our stay but it never felt busy or too noisy. We will return this autumn!

Had to write a short (albeit delayed) review to thank this hotel. My daughter and I were walking across the New Forest and got caught in a deluge. We arrived dripping wet at lunchtime, with no reservation, but with an urgent need for food, shelter and drying out. The hotel couldn't have been kinder and less stuffy. Despite being a beautifully presented hotel, they didn't mind our bedraggled presence, even tolerating us drying out hiking socks on the fender in front of the fire (not something I make a habit of!) Food was awesome, staff were lovely, atmosphere was great / child friendly. Loved it - and so grateful too.

I booked afternoon tea on 6th of December for 2 adults and 3 kids. This was our first Afternoon Tea at New Park Manor and we were not disappointed. The selection of sandwiches and sweet treats was great and the scones were warm and delicious. Kids and adults selections were different and the presentation of both was amazing. There was a good choice of teas. The highlight of the day was Santa who was just wonderful. He addressed the kids by their names, asked them few questions and gave them little gifts. We had very enjoyable afternoon. Special mention to Oakley for helping my daughter when she wanted to buy little NPM reindeer.

What a fantastic venue—warm, welcoming, and perfectly suited for both families and dogs. It even managed to impress our 16-year-old son, which says a lot! With the forest right on the doorstep, it’s perfect for scenic dog walks—and the hotel’s dog washing station made it easy to clean off those muddy paws afterward. We did not try the spa so cannot comment (we will have to go back!). Our room was very spacious, the food was exceptional ...what a great week end away!

This hotel is great if you have young children as they are well catered for and the parents can enjoy spa time whilst the children are in the excellent creche. The hotel itself is in a beautiful setting with good facilities for adults too. The food in the evening was good but the cooked breakfast included in the room rate was served buffet style and was disappointing especially the streaky fat laden bacon and over cooked hash browns. I would have expected better from a hotel of this standard. The staff were absolutely wonderful in all areas. It was a busy sunny weekend and no fault of the staff but service was very slow on the terrace. On a number of occasions we wanted to order food and a round of drinks but had to find staff members to assist. In the end we gave up and went to a local pub. We had afternoon tea which lacked finesse for the price charged. Sandwiches okay, scones nice, cakes were very unimaginative pieces of sponge with piped butter cream on top and a basic mini cheese cake (no fancy patisserie) and certainly not worth the money. Again no fault of the staff but service was very slow. For electric car drivers there are Podpoint chargers at a reasonable rate.

Visited for afternoon tea which had been a gift for Christmas. Very disappointed. Friendly welcome from nice male receptionist but beyond that service was abysmal. No conversation and no check back during our food, not even an offer of more tea or hot water. The sandwiches were acceptable and the scones were nice. One fruit and one plain would have been better than all fruit. Two out of the four sweet treats were nice but the two sponge options were dry and tasteless. Nowhere near value for money for the £70 cost. We didn’t get loose leaf tea either, presumably as it was decaf but we were not told this. Sorry we didn’t tip but with three front of house staff standing around in an otherwise virtually empty lounge and restaurant and not one check back in our enjoyment or otherwise we didn’t feel it was justified. Felt quite shabby and tired in areas and not on a par with other local large hotels. We are local and know that we can get an extremely nice afternoon tea in Brockenhurst and for a lesser amount. Also we were eating at 12.30 and most of our conversation was drowned out by someone hoovering so not at all relaxing. Sorry but it needs saying.

What a wonderful hotel! The staff are so responsive, attentive and kind. It was our first trip away with a small baby and they really do provide everything you could need. We will absolutely be back. Thank you so much for a great stay.

I loved it here, it was such a warm welcome with amazing staff. I had a show around the hotel which was amazing with lovely rooms and an amazing spa section. We had afternoon tea which had a broad range of sandwiches, cakes and some scones. Would defiantly recommend for a family stay.

Amazing stay for 2 nights with our 3 young children as a family of 5 (aged 10 months, 3 & 5 years). We were so impressed with the kids club which was run by brilliant friendly staff and was filled with so many amazing toys and beautifully arranged and decorated - our 3 loved their sessions each day (whilst we enjoyed the spa which was equally wonderful!). There were so many little added touches that really made it, and there was so much going on the whole time, we could barely fit everything in! From multiple evening cinema sessions with popcorn, evening milk and cookies, pool sessions, a magician and balloon creator over dinner and multiple kids toys to play with everywhere etc - we were really impressed. All the staff were exceptionally good at their jobs, and very friendly and helpful - the only thing we would mention was that there perhaps needed to be a couple more staff at the busiest times over breakfast and dinner for top notch service. But we really rated this beautiful hotel and can’t wait to visit again!

I had a Sunday roast here and it was absolutely delicious — honestly, I’ve never eaten anything this wonderful before. The beef was melting in my mouth, the vegetables were perfectly roasted, and everything was brought together by a flawless gravy. I highly recommend this place because anyone will be satisfied with a Sunday roast prepared like this. On top of that, the service was at a very high and professional level.

This place is certainly below the standard it portrays online. We stayed for 3 nights @ £500 per night in a Superior room. The room was tiny, 24 sq meters including bathroom, the TV on the wall took up a third of the wall ! Room sizes not advertised on-line ( not on the mobile site I used ). Perhaps a bigger room would have been better, but not for £700 a night. Simply not worth it. Food was mostly good. Fairly simple evening menu. Breakfasts could be better and seemed rather average. The main dining room is not that pleasant and needs a good clean. The waiting-on staff excellent and attentive, apart from the General Manager who seemed to be most unwell on our visit. Coughing and sweating profusely and STILL insisting on waiting-on tables. Simply terrible ! I had to ask one of the staff for them to serve my food and not him. He was pleasant enough, but just needs to let his team get on with it, especially if he thinks coughing everywhere with peoples food is OK. Tip, it is NOT. Food left on tables in communal areas for hours with staff just walking past. Place needs a massive clean and some areas need updating / attention if they wish to charge the rates they advertise. The hotel is landlocked and surrounded by fenced roads. It’s not a particularly attractive situation nor close to the woods. In fact a band of touring caravans surround it. The entrance drive was scruffy with a discarded toilet greeting you for 2 days. First impressions count ! The Spa was excellent and on a different level. Clean, professional environment well organised. The hotel is geared towards a family experience & my 4 year old liked the aerial runway. Adults might struggle with the overall standard of the offering. I did speak to the manager and he seemed to understand my point of view.

Over priced … due to New Forrest Show substandard … much better locally however convenient. If anyone watches 4 in a bed Chn 4. This place would received less than Half of their rate and would you return! Thats a NO. Bathroom Tiny small with shower curtain YUKK, bed small for such a large room. Tidily bedside cabinets useless. Furniture in room needs a skip! Restaurant food was cold sent back. Lots of kids around.. over rated over priced. Stay away better options locally.

This was an absolute joke Christmas Turkey lunch. Two thin pieces of rubber turkey- not carved but seemed like processed with a rubbery circle of something supposed to be stuffing. A small dish of cranberry and some unappetising looking carrots and turnips. This is a complete rip-off and Manor Park should be ashamed of themselves. I couldn't complain at the time because my 87 year old mother was taking us there for a treat. Stay well away from this place if you want an acceptable Christmas Lunch.