It was 6 o'clock check-in, but even though I arrived at 8 o'clock, the room was not ready and was being cleaned. (At the same time, I feel condescending for upgrading)
- As soon as you enter the room, the smell of lacquer is very strong,
But the room condition was very dirty and nothing was properly prepared.
(Bathroom sink, pumping soap full of mold)
-There were no basic face wash tools, they said they had them at the time of reservation, but they just didn't have them, they said they forgot. There was not even toilet paper.
- From 10 o'clock, the smell of cigarettes continued to emanate from the room.
So I checked out the window and tried everything, but the smell of cigarettes started to come from the bathroom. It was so bad around 12:00 that I called the counter, but I doubted the person.
I checked outside and asked if I had done everything, I checked and waited and waited until I called, but the response back was to hang up the customer.
- The manager (owner) came around 10:00 the next day and told me to talk, so I called around 10:00 and went down to the counter.
But even this person doesn't even think about listening to the customer's story.
Even though I said it calmly, if you didn't want to listen, your staff didn't have any problems, and we just said that we, who stayed in the room, were sensitive and a problem. Being human hahahaha
I keep cutting myself off so I can't say anything, so I'm using it here, but the air purifier in the room is full of dust and doesn't work well.
ah ! Even during the cleaning process, there was ramen and gel used on the floor.
Original TextTranslation provided by Google