Sadly this grand hotel is no longer! now very basic provision. Clean sheets and towels, then low level, cleaning standards e.g dirt around window frame. Good location for the city. The usual frustrations of management economic meanness, no information need to scan the code for advice where there are no instructions how to use tea/ coffee makers, very limited provision 1 tea,1 coffee, 1 cream. no instructions for mobile air conditioning unit, use once paper cups. Hunt the towels hidden in the wardrobe. Toilet door wouldn’t close. No anti-slip mat in shower. Very disappointed. Observation- when we book through *********** we always get a minimal room to frustrate the client , therefore, we don’t return to the hotel. This case in point we were allocated a boring on the fire escape. For what reason when occupancy was less than 15%? BW are one of the best at “How to annoy customers so that they don’t come back !!”