Guest User
June 1, 2024
Definitely not a 4 star hotel. We checked in at midnight on our first night to very unfriendly receptionists who were more bothered talking between themselves than telling us anything about the hotel. We were not offered a welcome drink or any food as they promise elsewhere. Overall set the tone for the week. Positives: Bedroom was a good size with a great size balcony but housekeeping could have been more vigilant - arrived to a dirty bathroom mirror that was only cleaned the day before we left. Beds were very comfy once we had asked for, and waited until the next evening, for extra pillows as only one person can give these out. The themed nights meant a variety of food although a lot were stews, some weird combinations, lukewarm or quite often run out with slow service to replace. My daughter enjoyed the kids disco although to adults it was very repetitive. Negatives: Too many little ******* like lights in the stairs had come out, communal areas were smeared or needed cleaning, the toilets near the restaurant were a disgrace with lack of toilet roll, doors not closing properly and the toilet roll holders fallen off the walls. Housekeeping kept taking towels but not replacing them so we were short or hanging up dirty towels we had left on the floor to replace. The ‘Mexican’ themed restaurant began with unlabelled help yourself starters very similar to the Mexican themed night before. The salmon I had was lovely, but we walked out without having dessert as the service was so slow. A lot of sunbeds, especially around the smaller, warmer pool, were reserved very early with people not turning up until the afternoon. We managed to get beds but away from this pool which my daughter preferred so we always had to go with her to the pool. Sun beds weren’t particularly comfortable either. Breakfast and dinner service was a nightmare to try to find a seat with tables that hadn’t been cleared and you felt like you were a burden to the staff who were supposed to be cleaning up. They did try one night to direct to tables which worked better but then didn’t carry it through. Staff ( except the entertainment staff) were miserable and not very engaging or friendly. Entertainment was a bit weird, quizzes played on mobile phones, although a couple of acts were very good but finished by 10pm. The seats in rows in the entertainment room were a bit strange, I’d rather sit around a table with my family than have strangers clambering over me. Everyone at 10pm moved to the upstairs bar where if you were lucky to get a seat, had to share again with strangers due to the layout unless you had a large party. Finally, we checked out at 12pm but didn’t get collected until 7pm for the airport. They insisted that our bands were cut off at this point, stating it was company policy and we couldn’t use All Inclusive anymore. Jet2 backed them up. They did eventually give us a voucher for lunch but wouldn’t give in. I’m a bit surprised to hear around the same time and