Holiday Inn Express & Suites Airport-Calgary

the staff speaking very rude . they are misbehave and not treat properly . not like this property and not recomended

the hotel is good but the service is not good the front desk is not that friendly

Good location

The room was not ready when we arrived at 345pm even thou check in is at 3pm. The room had no extra towels for jacuzzi we had to ask got told sorry they missed them . The room was right by elevator and we had a jacuzzi suite which we requested NOT be in main traffic area

The place is amazing! We are a family of 6, and the room we got is comfortably fits in the room. Staff are great, the front desk, the cooks at the breakfast and definitely the housekeeping team. Thumbs up! For a great team work, we definitely recommend this hotel to everyone! Superb!!! Highly recommend. We will surely comeback to this hotel!

Disgusting hotel....our toilet was plugged and the person they sent up unplugged our toilet then washed off the plunger in our bathtub and walked down the hotel and into the levator with the plunger dripping!!!! Disgusting!!!!! Seriously....maybe carry a bucket with the plunger inside???

We have stayed here 3 times before in the past with no issue. What we like is the fact that a free "shuttle service" to and from the airport is offered. This last time, we arrived back from our trip around 11 pm after travelling all day. When we called for a shuttle they said to take a cab and they would reimburse the driver when we arrived at the hotel. They also mentioned that the boiler was not working and there would be no hot water. If that was an issue they could cancel the hotel room free of charge. We had parked our vehicle close to that hotel for the week with the idea of staying there the night we returned then driving home the next day. Once we arrived we decided not to stay due to no hot water available still. The hotel would not cover the cab ride as we decided to cancel our reservation. They said they had tried to notify us that day, yet no call or message was left on my phone. I realize that under normal circumstances a hotel will not cover a shuttle ride if the client was not going to use their hotel. However, the fact that this was a hotel issue, boiler issue, and we were not previously notified of that issue, I believe they should have covered the cost of the shuttle ride, cab ride, back. If I would have been told the shuttle ride would not have been covered, I'm sure I could have found a neighboring hotel that we could have stayed at and a shuttle ride provided free of charge. I paid the cab driver and we found a different hotel. Client lost.