Pelican Inn & Suites

I drove on Highway 1 with my family and booked 3 one-night balcony rooms with full sea views through the platform from October 3rd to 4th, 2024. We checked out early the next morning on the 4th and continued on our way. Less than an hour after leaving the hotel, my family remembered that they had left a diamond necklace in the room. I immediately contacted the hotel via phone, email, and Ctrip platform. During the contact process, the Ctrip platform actively cooperated, but the hotel kept saying that nothing was found. Because they needed to rush to the next destination to handle matters, they did not immediately turn around and go back to the hotel to discuss. We deliberately drove 4 hours back to the hotel on the 5th, hoping to talk to the hotel's housekeeper in person, because we left the necklace on the morning of check-out, and saw that the housekeeper came in to clean it. After returning to the hotel, the manager said that the cleaning staff had finished get off work. Due to privacy concerns, I also understood that they could not provide me with the contact information of the cleaning staff. In the end, we returned without success. The family self-identified the missing location of the necklace, and I knew the chances of finding it were slim. You can't easily accuse a good person, but there are not many people who can doubt something. I understand that as a hotel, you can't doubt your own employees without 100% evidence. It can only be said that it is a pity. I hope that lessons can be learned. Netizens should remember to put away their valuables when staying in the hotel. Hopefully the lost necklace will help the person who stole it.

Facilities: The room is a bit older, but it's okay. It's a good hotel with 85 points. I loved having a fireplace where I could sit and chat. Health: OK. Environment: I like the sea view room the most. You can look directly at the sea. The sun sets beautifully. I sit on the balcony and enjoy the wind and watch the sea. It is very comfortable! Service: OK, kid-friendly.