Staff was great and very helpful!! Great check in experience. The front desk representative Ariana was great😀 Great customer service, very friendly, helpful, explained all the amenities in the resort, answered all our questions. The dining room was great, delicious food, friendly staff. I want to mention two staff members who were outstanding!!!!!!!!..Hostess, Susana and captain, Maria. These two lady's went above and beyond helping me with the food selection!! I'm on gluten-free diet and I could not eat a lot of food from the buffet. They communicated with the kitchen staff daily. They prepared special food for me that does not contain gluten!!! 🍳🍗🍟One day Susana called the Executive Chef Erik to talk with me. He explained al the food that I can eat from the buffet. He even made a gluten-free dessert for me that day😀🍰 I spoke with Erik several times during my stay. He offered his assistance at any time!!! I travel a lot, I've been in many different places, four times in Cancun.... I never experienced anything like this!!!!!!!♥️♥️♥️♥️♥️♥️ The most beautiful experience I ever had. Thank you, Almira Mukic