Best Western Plus Executive Residency Carlsbad Hotel

Staff was friendly and the room was clean

It is hard to get to because the direct drive is under construction. It was worth it. Light, bright and open lobby makes you feel good just walking in. Front desk person was extremely helpful and nice. The bed was comfortable. We would go back.

No cable tv or satellite television!! I could only watch five basic channels had to leave room to view baseball and football games.

Brand new hotel, only downside is the pool area is not yet finished so the pool is not open. The parking lot is great, getting to it kind of sucks. It looks as though they have an easement to the property by the gravel driveway from the main road, or from the neighborhood area behind. Breakfast staff was very friendly. The evening staff was kind, I guess what an overnight front desk agent is expected to be. Overall good stay for a short, turn & burn trip to the caverns.

If all you need is a bed and a shower, you might be ok, but this place wasn't as listed. I should have taken the hint when the entrance wasn't paved and the GPS took me through a neighborhood to get there. Then, had to make a lap around the place because the entrance was not obvious. At check in I was told by the lady at the desk that "the pool opens next week". I thought to myself "I could still go drink in my room". I found the ice bucket in my room, but there is no Ice. So I asked at the desk and was told the hotel opened the day before I booked my stay, and machines "have not been installed yet". I am sure that was true because the floors of the room still had dust and construction debris, coat hooks had been drilled but not installed, peep hole was loose and various other minor details like paint dings from setting up the bed that were overlooked in order to open up. (There were tons of minor missed details like the room wasn't looked over before stamping it as good to rent out) When I tried to shower I found the hold and cold water to be backwards. Lastly to top off my stay, the hot breakfast I hoped to have before we left turned out to be a lot of new equipment plugged in and sitting there with only the choices of cereal, toast, yogurt or some fruit that must have been left over from the opening. I can only assume since the hotel has 5 cars in the parking lot at 7am that likely the owner didn't deem us worthy of even filling up the coffee in the lobby.

Very clean, service was good, breakfast was great.