Guest User
October 12, 2021
Never been so mortified by a manager! And cancellations have happened to be made ... who does not have an unforeseen event? I called a little while ago to cancel a room, I was already mortified by myself for the thing, but instead of being understood, Mr. Mauro treated me very badly. I would have understood if we had been in high season, the discomfort I would have created. But the rudeness towards those who, like me, calls for cancellation even saying the truth is not tolerable. Too bad because I would have gone there later, since I have a friend who lives 10 minutes by car from the structure, and it would have been very convenient. (In fact, the structure was suggested to me by her, precisely because of its proximity to her home) But after the abrupt and mortifying way I was treated I will certainly never go!
Original TextTranslation provided by Google