This was our umpteenth time at the Antrim. Without a doubt this place delivers a visual feast from the opulent common rooms, the gardens and the rooms most which are lovely as well. But the staff is barely a ”B” team. We stayed for the weekend to celebrate our anniversary and we knew there would be weddings...oh those dreaded weddings!! There were 4 the weekend we stayed. The Antrim is all about weddings so if you are a regular guest, be prepared to feel like a second class citizen. And the staff will make it very clear they feel overwhelmed and put upon due to all the wedding demands. That led to numerous staff missteps over the weekend and for the price that is simply not acceptable. They need a crash course in the Ritz Carlton's mantra, ”Ladies & Gentlemen serving Ladies & Gentlemen” . But maybe that sophistication is simply not available in the area. Case in point...when we could not find a way to shut off the overhead lights directly over our bed and inquired about it at the front desk, we were told ”Oh yeah, your not the first guests who have asked about that ....but I don't know how they work either..the most recent guests said they reached up and unscrewed the lights bulbs...sorry” . At $350 a night!!!! I freaked out. I groused about at it at the bar and that got the ball moving and eventually we were told where the ”hidden” switch was located. Absolutely ”B” team staff for the most part. The food is always good but my Filet was mediocre. It's hard to write this as this has been a favorite for years! Same owners for many years but they need better staff who can live up to the hype and the price this Inn puts forth.
Very Good
107 Reviews