Resort Marina di Castello Golf and Spa

We arrived at the hotel around 11pm tired and hungry. We checked in and asked the sullen looking receptionist if there was anywhere we could get a snack or a drink, he just relied "No". So first impressions were a little disappointing but we were shattered so we decided to just find our room and get some sleep. The next morning, we went down for breakfast which was served by another sullen looking chap and consisted of croissants, cheese and ham, and scrambled eggs. After breakfast we decided to stock grab some snacks and drinks for the room, we asked at reception if there was an onsite mini market and were told no and the nearest shop is a mile away. As me and my partner are disabled, we asked the receptionist if she could call us a taxi, she said, "just walk, it's only 20 minutes away!" We had little choice but to trek to town in 34° heat. We bought some snacks, drinks, fruit and some essentials and called the only taxi firm there was but as soon as he realised we weren't Italian he hung up the phone on us, we asked a shop assistant for help and when she called he refused to send a taxi and said he was busy! So we had to walk a mile back sweating and panting! There seemed be be no other guests in the hotel besides one other couple which we found very strange in August. The food was nice, but there was only a choice of pork, fish or pasta with fish which was the same menu for lunch and dinner every single day! We ordered a pizza for room service one evening and I swear I have never seen a worse pizza in my life! Just pizza base with blobs of cheese on which was also burnt! The pools were lovely, clean and relaxing but there were signs saying no food, drinks, smoking and we were told off for playing music on our mobile even though we were the only ones there! The following day we realised there were wasps nests under the decking around the pool and my partner was attacked and stung multiple times while swimming! Then the electric kept going off in our room, and we noticed the fridge wasn't working and the aircon was leaking, we reported it to reception but it was never fixed. There is absolutely nothing to do in the hotel, just one lounge bar which was empty with no aircon or WiFi, and going into the town wasn't an option as we'd have had to have walked and its a VERY rough dangerous area! By the 3rd day I was in tears and trying to find a flight home. We spent the remaining evenings sitting on the balcony, staring at the hotel which was in complete darkness after 9pm, being devoured by swarms of mosquitoes like I've never seen before, thousands of them, on filthy old plastic chairs. Oh, and the beach deserves a special mention, it's all fenced off and absolutely covered in rubbish and washed up wood. Such a shame as the hotel is beautiful and has so much potential, but it's in the middle of nowhere and town looks like a post apocalyptic war zone with decayed buildings, rubbish everywhere and ********s staring at you.

Not the right time of the year to be here. AC not working, for which I got a free upgrade. Funny enough in the executive room (which perhaps has not been used for ages) the switch bath/shower was broken. Two half full bottles of water in the fridge. Swimming pool with works in progress. I have been here before and I love this place, but this time things were not as usual.

Hotel was great, everything was ok for a business trip. Problem is outside. The center of the town is not amasing and I had to move in order to feel safe and sound...

I had a good experience with this hotel. It was quiet most of the time , I asked for a shower had replacement with a bigger one and they did it. A kettle , some coffe and tea are the missing stuff from the rooms. Cleaning was done every day and towels replaced too.

This was a stepping stone, I stayed only one night but I wish to come back. The swimming pool is spectacular. Everything else is just perfect.