Anonymous User
February 18, 2024
The rooms are relatively large and the facilities are relatively new, but the hotel management needs improvement.
1. Insufficient or problematic software and hardware facilities, such as:
1. You can enter the elevator floor at will without swiping your card. It is not safe.
2. When I first entered the room, there was still a lingering smell after renovation.
3. There is no refrigerator in the room
4. There are no slippers, toothbrushes and toothpaste in one room, and there is no toilet paper in the other room.
5. I couldn’t get through the phone number in a room when I called the front desk.
6. The bath water in high-rise rooms is not very hot
7. There is no Wi-Fi coverage in one of the rooms, and it can only connect to the Wi-Fi in other room numbers, and the wireless password in each room is the same, which is very unsafe.
8. The robot delivers things very slowly. It took more than ten minutes for the takeout to be delivered to the front desk of the hotel before it was delivered to the room. It was almost freezing.
2. Soundproofing: The room is not very soundproofed. You can hear people walking and talking in the corridor, children making noise, and neighbors coughing. If your children are not sleeping well, or you are a light sleeper, it is not recommended to stay here.
3. Service attitude: The housekeeping aunt on the floor of our room was not very friendly. She had a cold face when we nodded and greeted us during the Chinese New Year. In addition, we accidentally lost the key card for a room and went to the front desk to get a replacement. The front desk staff looked impatient. The only smiling face we encountered after staying there for many days was the young lady who greeted us at the hotel door.
4. Security issues: In addition to the previously mentioned floors that can be entered casually, hotel staff can also enter the room casually. When we returned to the room, we found that in addition to our own belongings, there were a lot of extra luggage. After asking, we found out that it belonged to the room next door...
5. On the second night of my stay, an elder at home developed a rash. I don’t know if it was due to room dust mites or because of the newly decorated room.
Original TextTranslation provided by Google