For what it is, a hotel to stay at when you have a layover at CLT– it is fine. I really appreciate their airport shuttle. And the staff were all quite kind. In the morning they have a small continental breakfast which is appreciated before getting back on the airport shuttle for another flight. Personally, I felt that the rooms did not match the photos. It was a bit of a catfish however, the rooms themselves were fine and met our needs for one night. I would definitely say this is a three star hotel, but again fine for an overnight sleep. Unfortunately, there was a disturbance in the hallway around 4 AM on the night of my stay, and after the yelling in the hallway, it was hard to go back to sleep – but this is, of course, no fault of the property. Given the warmth of the staff, and the airport shuttle, I would consider staying here again.