I really wanted to like this hotel. It's a beautiful property, the room was spacious, and the breakfast was pretty good. Our issue was with towels for our room. We stayed for two nights. We arrived late the first night and noticed that we didn't have any towels and the garbage in the bathroom hadn't been emptied. We figured the person cleaning the room had been distracted and forgot. No problem. We called the front desk two washcloths, one bath towel, and a pool towel were quickly delivered. The next day after a long day out, we arrived to once again no towels and the garbage still full. I went to the front desk where I was assured the towels would be delivered in 5 minutes. After waiting 20 minutes, my husband called the front desk and was told the issue was being taken care of. After another 30 minutes, I found a young lady from housekeeping in the hallway and told her the situation. She assured me she'd bring us towels. After waiting another 30 minutes, I went to the front desk again. The head of housekeeping was called and said he would deliver the towels personally, which he did while I was returning to the room. We were given 2 pool towels (which had alberca written on them). No washcloths or hand towels. Clearly, the hotel doesn't have enough towels to accommodate everyone. This was a really frustrating experience, especially at a Hyatt hotel.