The employees were honestly the best part and made our trip so much more special. We had tickets to the Baltimore Ravens game which is my husband's absolute favorite team. We had never been to an NFL game. We're from the PNW and holidays just ended so our PTO was limited. We flew in on an overnight flight, arrived at 530am, and were completely exhausted. As you know, sleeping on a flight is not a quality nights rest. The game was at 430pm the day we arrived. After calling and explaining the situation, we were able to pay a small fee and get into our room by 7am. This meant we could rest up for the big game! The front desk had warm cookies which we LOVED. Every time we walked passed the front desk, the staff knew we loved the cookies and would offer us some. It was a really enjoyable experience. Everything was neat, clean, and comfortable but the staff really took the cake by being so hospitable. Thank you so much! I hope you'll share this review with your team because they are awesome!