It was a very failed check-in experience. Here is a list of how I went back and forth to the room and the front desk several times to solve various problems:
The first time: The countertop under the TV in the room was covered with white dust, and when I wiped it with my hand, there were slender white hairs. I took a photo and showed it to the front desk. The front desk asked the room attendant to clean it again. Five-star hygiene. Worrying.
The second time: There were no slippers for bathing in the room. I went out at 4:30 in the afternoon and informed the front desk. When I returned at 10:30 in the evening, there were still no slippers. I went downstairs again and asked for slippers. It was really annoying to come back at 10:30 and go downstairs again. If you ask why not call? It's because the room door can't be opened.
The third time: When I returned to the room at 10:30, I couldn't open the door by repeatedly using the room card. I thought why the door couldn't be opened for a room that was only opened in the afternoon. After checking the room number to confirm that there was no problem, I went downstairs to find the front desk. The staff at the front desk named Li said that maybe he had made another room card and charged up the previous one? Did I say that one room only supports one room card? Not to mention five-star hotels, even ordinary hotel rooms can produce multiple room cards, why can't it be done here? When we return upstairs, we actually support two room cards. So the front desk staff's excuse for charging up the money is self-defeating.
The fourth time: After struggling for ten minutes, I finally entered the room, but there was no hot air in the room. I went downstairs to ask why? The front desk explained that the heating had stopped and there was no warm air. The temperature in Shenyang is not high in early April. Many people outside are wearing thin down jackets, but there is no hot wind here? It is incredible that such a large hotel relies on Shenyang's heating system and does not have its own air conditioning system. The solution is to add another quilt. Can you imagine this is a five-star hotel?
The fifth time: The toilet in the room has no suction, and the water is soft. Nothing can be flushed when you press it. However, water will come out even if you can’t tell it, but the water will have no effect. When the faucet of the wash basin is lifted up and then slowly lowered by itself, you have to hold one hand on the other to wash. To wash your hands, you have to wash them one by one. The front desk asked the waiter to take a look, and the waiter said that he had to find a construction company to repair it. He had been tired for a day, and it was almost eleven o'clock. I said forget it, and the waiter said that you are not checking out tomorrow? The implication is that you just have to make do with it! Okay, I'll make do with it!
Stayed for one night and went downstairs five times to a high-star hotel. It was so frustrating! The room was too carelessly tidied and the carpet was not clean. As someone who goes to Shenyang for business trips ten times a year, I will not stay here again next time. The only good thing is that parking is convenient and free of charge.
Original TextTranslation provided by Google