Best Spa Hotel in Dalat

Right from beginning everything was fine. Absolutely awesome property and nostalgic French property. Climate was absolutely fine inspite of heavy rain for past few days. I first met at reception Ma Kh’anh who explained lucidly everything about Resort along with a cup of ginger tea. She looked after well everything during stay at Ana Mandara. Regarding food I can say they are best for Vietnamese food. Mr Huong is main chef who has splendid Vietnamese recipes and taste of food absolutely fantastic. Resort is located at a serene place which gives plenty of time to relax. Swimming pool is warmed and I swam there couple of times. It’s a typical French colonial property and everything in order. I will highly recommend.

Our stay in the Dragon King Hotel I would be almost very pleasant if not for 2 incidents. 1. In countries where I don't speak the language I usually ask for a calling card of the hotel. I did and they had none, And voila the taxi took us to another Dragon King Hotel in Da Lat and we had to take another taxi from there back to Dragon King I. 2. We booked including breakfast as that is normally a nice way to ease into the day in a foreign city. The Dragon King breakfast facilities are in a from floor to ceiling tiled cellar under the hotel full of load speaking local people eating local breakfasts (soup and the like) so talking about your plans for the day while eating bread with jam (the only non local food choice available) was impossible goodbye enjoying a quiet breakfast. (There is a nice place to your left when you leave the hotel that serves for a very small price with a very wide smile)

The environment is very good, far away from the hustle and bustle of Dalat city; the facilities are a bit old

My second time visit. This hotel does not disappoint me as always. Kind services, peaceful environment, clean facilities etc. When I go to the downtown, it's very easy to take taxi. They are waiting us almost every chance when we need. Anyway this hotel is the place I choose whenever I visit DALAT.

DO NOT RECOMMEND THIS RESORT FOR THEIR EXTREMELY POOR SERVICE AND BAD ATTITUDE OF TEAM MEMBERS!!! Our family arrived on Feb 2, 2023 at 14h35 for check in and no room available!!! They asked us to WAIT (for 2 more hours) !!! And the worse thing is the attitude of the receptionists. We made 2 bookings for our family: • 1 booking they made wrong assigment: twin beds instead of double bed. Firstly they said it's our mistake and didnot listen to us at all. Only when we raised our voice and showed them our confirmation that they told us to WAIT 2 MORE HOURS FOR ROOM SET UP (It means we needed to wait until 4PM meanwhile the standard check in time is 2pm and its their mistake and even after we told that we're so tired after 7 hours driving here). • The another room we had requested the villa number when booking, and ordered joining twin beds. No room's ready at 2:40. No sorry but ”Wait”! We show our disappoinment of course. Then around 3.30PM they had room for us BUT IT'S WRONG ASSIGNMENT AGAIN! (We booked joining twin beds and they gave us only one 1.6m double bed! How can our Family of 4 sleep on that bed??) I said I want to talk with Manager( FOM or GM) as the Guest service Sup couldn't handle our case properly. We gave him our my phone numbers and he promised that his higher manager will be reported and talk with us. And up to now when i write this review (22:30), no one even care to keep their promise!! In the afternoon, they sent 1 plate of fruits to our room without saying any words or leaving any note (?). I did ask the receptionist, Mr Vinh said (with bad attitude): the hotel would like to offer us. I said ”I dont need it”. And he responded to me : ”if you dont want it, you just put it out of your room”. What kind of hospitality it is? THERE IS NO TRUE APOLOGY FROM THE HOTEL MANAGEMENT, Or it made me even feel THERE IS NO MANAGEMENT in this resort. No guest service attitude at all !!! In addition, the room got a lot of troubles : bathroom door cannot be closed properly (villa L3...), bathroom water is very weak and hot water comes suddenly; staff promised to order tuk tuk for her but it took more than 20 minues for that until I called again for that... Overall, we would NEVER COME BACK and highly recommend anyone who wants to come to re-consider!!! They totally dont have DO NOT RECOMMEND THIS RESORT FOR THEIR EXTREMELY POOR SERVICE AND BAD ATTITUDE OF TEAM MEMBERS!!! Our family arrived on Feb 2, 2023 at 14h35 for check in and no room available!!! They asked us to WAIT (for 2 more hours) !!! And the worse thing is the attitude of the receptionists. We made 2 bookings for our family: • 1 booking they made wrong assigment: twin beds instead of double bed. Firstly they said it's our mistake and didnot listen to us at all. Only when we raised our voice and showed them our confirmation that they told us to WAIT 2 MORE HOURS FOR ROOM SET UP (It means we needed to wait until 4PM meanwhile the standard check in time is 2pm and its their mista

The grand lobby entrance matches the imposing structure from the 1930’s. The staff were very attentive when we checked in yesterday. Our room on the first floor was terrible! Small and poky and awful bathroom. No good! I went to the reception and voiced my complaint to the front of house manager, a lovely, accommodating young lady. She was very apologetic and asked us to have a look at another room on the same floor. AMAZING! Probably 4 times the size of our first room. Really grand and a lovely, large bathroom. Thank you! We’ve read plenty of bad reviews of this Hotel and judging by our first room I can understand those reviews. The management, however, turned things around right away and made our stay memorable. If your not happy, just talk to them!

Very impressive huge nice lobby with many dining/entertainment areas. Large hotel catering mostly for seminars, conventions, weddings and other parties etc. Good selection at buffet breakfast mostly vietnamese dishes. My deluxe double quite spacious with small balcony nice view. Furniture a bit aged. Pillows and mattress very comfortable. Room cleaning needs attention. Staff a bit stressed and not engaged. For a 5 star not up to that standard in general.

Good service, clean toilet. Convenient transportation located right in the center

Generally, I am pleased with my trip, especially my view room (lake) and staffs at hotel. However, I couldn’t find hotel bathrobes where they were. Bed length is fit to me but my brother’s one is quite small. I had breakfast included but didn’t use so I don’t have any comment about their taste. I think 4-star hotel is not worthy (may be 3.5/5) but still recommend the hotel for everyone. I still note the hotel to my list, and return when needed. After all, it is good enough.

Suitable for those who go on vacation, in it is quite sad, building each villa, so there is no view of this apartment to see the other one. In the evening there are few lights around, so it is very dark, a bit far from the city, suitable for those who want to relax separately, there is a walking space.