Dali SHEER JOY Hotel

The overall environment is very good, and people can really feel relaxed. You can directly see Cangshan Mountain from the balcony, which is so beautiful. The room is very tidy, with many small designs. The modern and simple design is refreshing. The room is well-equipped and very new. The bed is very comfortable to sleep on, and the fatigue is gone. The restaurant environment is great and the dining experience is perfect. You can also have lunch and dinner here. The pasta tastes great and the service is impeccable. Planting grass, I will stay here again if I have the chance.

The service experience is very good, the environment is also very good, there are many green plants, and it is quiet! Surprisingly, the dishes were very good and delicious. The service girl was enthusiastic and patient throughout the process. She also asked us about our needs and feelings. It was a good experience~

Good location, close to the ancient city, convenient parking, complete facilities, good front desk service attitude

I washed my child's hair in the evening and when I dried it, I found that the air dryer was not blowing out. I asked the waiter to replace it with a new one. The waiter said that we had damaged it and asked us to pay for it. My child's hair was still wet. It was only 1°C at night in Dali. I was worried that my child would catch a cold. I asked them to borrow a hair dryer to dry my child's hair first. They said there were no hair dryers in the hotel and my child was cold. I called them again to borrow a hair dryer and they said they didn't have any. I asked them to find a solution quickly. They said my attitude was too harsh and even called 110. My child's hair was always wet. My husband tried again and tried to use a broken hair dryer many times, but it turned out that it was foggy in the shower. As a result, the hair dryer temporarily failed. When faced with the problem, the hotel did not solve the guests' difficulties. Instead, they asked us to compensate and bullied us from out of town. They immediately called the police to report that the guests were causing trouble. Fortunately, the police came and understood and asked them to apologize. I They and the police asked to contact the boss or superiors to resolve the problem. They said that the boss could not be contacted, and the superiors' phone number was not provided to us. The police said that if the hotel caught fire, they would not be able to contact the person in charge? They said yes, but their attitude was so bad that no one in charge came forward to solve the problem in the end. Although they apologized at the request of the police, I did not accept it. I hope the person in charge of the hotel will come forward, and I also hope that the person in charge of Ctrip will come forward to understand and solve this matter. I want to complain! After the police inquired, they found that the three waiters were all winter vacation workers or interns with no experience at all. If something big happened, the person in charge could not be found. The police even came and refused to contact the person in charge. This hotel management A big problem has arisen. Everyone should be careful when choosing.

The room is clean, the toiletries provided are thoughtful and hygienic, and the room is also big. It was a very pleasant stay experience. When leaving, the lady from the hotel also sent a whole set of toiletry kits and a bag of beautifully packaged flower cakes, thank you very much! Next time I stay, I will choose his home.

I won't comment on whether it's good or bad, I'm just telling you my personal experience: I stayed for four nights in total. On the first night, I found that the sound insulation effect was extremely poor. The sound of people walking upstairs was clearly audible. Fortunately, for three consecutive nights, The quality of the passengers upstairs in the evening is relatively high. On the last night, after 12:30 in the morning, a large and small family came back upstairs after drinking. The big one went crazy with alcohol, and the small one ran back and forth in the hallway and room like a horse race, accompanied by screams. After an hour, I couldn't stand it anymore, so I got up and called the front desk, but no one answered the phone. I had to put on my clothes and run to the front desk in person. But there was no one there, so I had to go upstairs to say hello. As you can imagine, there was almost a quarrel. After getting up, I had no choice but to go back to the room and continue to toss like this until after three o'clock in the middle of the night. I lost all sleep and watched TV until dawn. I told the front desk about this the next day and asked to see the boss. He replied: We also knew last night. Sorry, the boss is not here. Then I called Ctrip’s customer service number. Ctrip’s customer service was very helpful and they were very enthusiastic and responsible in contacting the hotel to solve the problem. The hotel owner knew that I wanted to check out after 2pm, so he delayed me in various ways. . . I also asked Ctrip how to handle this kind of thing, and Ctrip customer service hinted: This requires discounts for guests. (This is also my idea. After spending more than 600 yuan a night, I didn’t sleep at all. I definitely need financial compensation. I am not noble, nor am I excessive!) Ctrip customer service communicated with the boss four times. The boss promised Ctrip to contact me and give me a discount and compensation. However, he did not contact me until I left the store and did not mention the discount and compensation. Finally, Ctrip customer service also saw it. , the hotel owner saw that I was about to leave the hotel, so he deliberately delayed it and was unwilling to compensate. Then Ctrip gave me a subsidy of 200 yuan (I want to give Ctrip a thumbs up here). When I finally left, the hotel gave me a box of flower cakes, saying sorry, but I didn't want them. Thinking of the next part of the journey, I didn't want to feel bad, so I didn't mention this matter to the hotel throughout the whole journey. Ctrip customer service was always the mediator. It can be seen that Ctrip is indeed a trustworthy big company. As for this hotel, just as I evaluated it with Ctrip customer service, and the customer service also agreed: it is small in size, short-sighted, and has a small way of dealing with problems. From now on, if you want to stay in a hotel, you will have to go to a chain brand hotel. At least someone will come forward to solve the problem!

Objective evaluation, purely online recommendation, high-end B&B. Good points: Very modern, smart hotel with excellent service. Hygiene is very good. Bad aspects: There are no tables and chairs in the twin room, and there is not much room to put things. The location is not good. Unless you are traveling by car, it is not close to any scenic spot. You have to take a taxi, which is not convenient. Breakfast is just a bowl of rice noodles, and the time is from 8:30 to 9:30. The toilet and bathroom are independent, but the glass is transparent, which is not convenient unless you are a couple. It is still recommended to live on the edge of Erhai Lake or opposite the ancient city. Don’t live in the ancient city. It is chaotic and difficult to get in and out by cars. Ancient cities all over the country are like that. Just take a look.

The toilet and shower doors are all transparent glass, which is very inconvenient. There are no shelves in the bathroom. There is only one table and one chair in the room, which is not very convenient. The environment is hygienic, the location is convenient, the breakfast noodles are delicious, and the waiters are very nice. It's just that the facilities are too simple and simple...

The location of the hotel is not bad. It is Sanyue Street when you go out. You can visit the night market every night. It is very convenient to have an underground parking lot. The room is well separated from wet and dry. The cleaning is not active. I have to call for cleaning for two consecutive days