After driving 11 hours in a snow storm, for a trip that normally takes about 8, when trying to check in I was told by the employee they were locked out of the system. I could not believe I was asked to follow the employee to the adjacent hotel to try that system. That did not work, so we proceeded to the original property where I had to fill out a sheet of paper and more on my credit card as a room holder. This seems like a really “poor” backup. These employees may have been following company policy, but this policy seems very cumbersome to the customer.
My Daughter and I come to Cincinnati at least twice a year and normally choose to stay at the corresponding Hotel. This trip was frustrating, speaking conservatively. I understand circumstances, however, I would hope the next trip, if I do decide to give this place a second chance, I hope we have more favorable results.