Mama Shelter Dijon

Decent location, reasonable walking distance to city centre. Truly lacking amenities in all sectors; and no kettle in room which is basic for any decent hotel. Keep in mind the staff do not speak English and are rather impatient when a customer is trying to communicate.

Great expérience in a brand new hotel. The location is unbeatable between The train station and The city center and the staff was very kind to give us access to the room despite our very early arrival! (9am) The bar offers a great atmosphere like all the the other Mama properties, what I would have liked is to have a more burgundy cuisine oriented menu for dinner.

We spent 4 nights at the modern Mama Shelter in the historic centre in Dijon. The highlights were the location, an engaging front of house team (esp Lucianne whose beautiful smile was always welcoming) & scrumptious bath sheets. Unfortunately as an Accor Platinum member, there were some basics that were left wanting. Paying for wifi, a glorious looking bathroom that was quite dangerous & no tea or coffee facilities (we were told to buy hot drinks from the restaurant, no room service in freezing weather), all adversely affected our stay. I understand that this hotel isn’t targeting our demographic, but tweak these basics & im sure our stay would be 5 star.

We checked in yesterday (02 Jan 2024) for 2 nights stay. The hotel seems to be fanciful but breakfast is priced very expensively at 21€. We wanted to try this new concept of the Accor group anyway so why not? The room was in general clean but to my horror, upon lifting up the toilet bowl cover, I was greeted with a toilet bowl full of yellowish piss that had not been flushed away. That meant that the toilet was never ever cleaned before releasing for next guest.. or the housekeeping took a convenient piss before leaving and forgetting to flush. Anyway, it could be a genuine mistake so let's not make a fuss at this moment. But I was disappointed to see that there was hardly any amenities in the room. No tea or coffee bags with water boiler. There was only a packet of drinking water in the minibar. It turned out that the water was not even replenished the next day. What was funny: there is a sticker on the minibar door that indicates vending machine available on ground floor. But it could not be found. When we asked the receptionist, we were told that the vending machine is still yet to be installed ??!?!? And suggested to us to go to their restaurant bar to order water or drinks instead. No way ! I am not going to pay for pricey drinking water or tea from their restaurant. Not mentioning that the service charge we will have to pay for getting drinking water there. For a hotel at this tariff, I expected at least to have the basic water, teabags and coffee bags available and replenished! At least most of the basic hotels in France offer this. Some hotels would even offered a coffee machine with capsules. It makes us started to look around the room with a more critical eye. Indeed not only drinking water and basic beverages are not offered. There was only a small bar of handsoap and a miserable piece of body soap placed in the shower to be shared by two occupants of the room. Not only that, the next day after housekeeping, the body soap was not replenished at all. We came back into the room to see the previous bar of soap lying there miserably. This is not what we expected from an Accor hotel which is usually a brand we feel confident in. Mama Shelter tries to be hip and fanciful in their loud decor but in real fact is lacking in hospitality by trying their best to save up whatever they can from the basic necessities (soap, drinking water...) Definitely I will not ever stay in this chain ever again. I sincerely hope Accor group will review and see if it fits their usual standards, because I surely don't think so.

Le brunch du dimanche chez mama Shelter est un incontournable ! Tout y est pour un moment privilégié : produits frais et bien cuisinés. Une très large gamme de plats froids et chauds. l'atmosphère copains est décontractée mais le service est attentif tout en étant fort sympa. Faites vous ce plaisir, allez bruncher chez Mama !