Fletcher Hotel Landgoed Avegoor

Pros: Beautiful area and property. Spacious room. Nice swimming pool that isn’t cramped. Plenty of parking space and grass for kids to play. Cons: Had to wait for 45 minutes in the lobby before I was helped. A long line of people were waiting to check in. The lobby is situated in a hallway which is quite odd. Burned myself with the swimming pool shower; heat went up all of a sudden and ended up being red and having to run to the sauna shower for a cold shower. Beds are way, way too soft and I woke up with back ache. A hotel should focus on excellent bedding. Very noisy rooms. Got a bathroom for disabled people which is weird for when you’re not. Some of the restaurant staff aren’t properly trained and act cranky. Extremely slow service - seemed understaffed. Not so great dinner - just adequate. There was a water bacteria issue in the environment at the time of our arrival. We had to cook all the water which is not practical with a family. A good hotel would stock the rooms with at least a large water bottle - this is practically at no cost to the venue when purchased in bulk. Even when they’d decide to charge the base cost, a hotel should immediately adapt to an exceptional situation like that.

It is 1.00 at night. Bunch of people singing in the poorly insulated and outdated hotel. No way to get just a few minutes sleep. Not possible to call reception because no number indicated on the phone or in the room. I cannot recommend this hotel.

The pillows were clearly horrible, square like the ones you put on a couch. The bedding was too small for the single beds. Even when you order a double bed room you get two single beds. There are no King size nor even queen size beds, just singles either solo, apart or together. The restaurant was empty at 6PM but when I wanted to dine there with my family we were refused and told to make a reservation with an earliest option of 8 PM! So we were forced to eat elsewhere. Pathetic! I needed an early checkout to travel to the airport so I settled my bills the night before, but was then told I still had to get to the front office in the morning to hand in the blanc key card. I couldn't just leave it in the room. When I came there at 5:30 the doors were locked and I had to wait for the night guard to arrive to hand the card to. Since it was winder the outside furniture and facilities are not kept up and are lying there in a state of derelict, where you'd be afraid to touch them, let alone walk, sit or play there. I am sure it'll be nice in summer, but it's only summer a few months a year in the Netherlands. There are still plenty of nice days the rest of the year, but they cannot be spent there.

The pictures look great and the location is very rural, if you are looking for a stay near the Veluwe. Checkin was 3pm and we showed up that time with nobody at the reception area desk. We waited for a person to check us in and finally a lady showed up and told us that there were others in front of us and pointed to people seated. After awhile another person showed up and they checked us in. It is a mystery to me why they could not check us in and provided the key when the room was ready. Seems very petty and not customer friendly. We paid for an upgraded room and it had a small bedroom and large sitting area. No refrigerator but there was a teakettle etc. The housekeeping crew had not done a very good job as it was still a bit dirty, no soap anywhere, just two little thin towels and no shampoo. Usually most of these places have large bottles now but they did not. The room was cold and we tried to turn the heat on but it did not seem to work. There is no airconditioner. We notified the front desk and they said they would take care of it. When we returned the room was even colder, heat did not work, no soap but we did have some more towels. I tried to call, but the phone did not work. Went downstairs and waited for the front desk person. It seems there are shorthanded and when the person has to do an errand, there is no one around. The same person who I talked to before, showed up and brought some soap and shampoo and said he had turned on the heat. Unfortunately, it did not work. No one around to fix it. He gave us some blankets. The night was cold as the heat never did work. I asked the front desk about it the next day and they indicated the main office was the one to complaint to. I emailed them and have not heard back. The bar is nice with good but a bit expensive drinks. The restaurant had some interesting specials for dinner (which we did not have) but the breakfast buffet was not elaborate but nice. Parking is ample in various lots around the estate. There is another really nice restaurant nearby called the Peerdestal. Great for a nice fancy dinner out, but reservations are definitely recommended.

We had a renovated deluxe room, that might explain some differences with other people's experiences. And were positively surprised, except for the dinner restaurant ( see separate review). Actually this renovated room was real 4 stars, and better than our average Fletcher hotel experience. Twice as large as the standard room for 50% extra price, basically a mini-suite. Separate sitting area with desk and sofa, bathroom with separate tub and shower (all a bit crammed) and in the other half of the room a separate WC. Nice bed, balcony, good WiFi. Pool was surprisingly good and big for a hotel, also free sauna. Decent breakfast, more 3 than 4 stars in variety; and a bit slow in refills. The estate grounds are already very nicely landscaped but the walks in the nearby Veluwezoom reserve are stunning. The room had a small drawbacks though: no hooks etc. to put the towels, and nice shower gel and shampoo supplied but absolutely nothing in terms of soap, neither liquid or concrete. We did not complain, otherwise probably they would have fixed that.

Long queues, poor service, smelly drains, no hand soap in the Bathroom, low key breakfast. Does not live up to the star rating and given the price I will not use this hotel again