Radisson Blu Hotel, Dubai Waterfront

First thing first: they manipulate reviews, look at the timestamp of the reviews in my screen captures and the date that the manager replies. The overall experience of our stay has been awful. We deeply regret choosing the Radisson Blu Waterfront for our entire trip to Dubai—it nearly ruined our Christmas holiday. This is only our second night here, with three more to go, but I feel compelled to share what has been our worst hotel experience ever. For a hotel that claims to be five-star, the standards fall far below acceptable levels: 1. We booked a “City View Standard Room” with two extra beds. Despite requesting the second bed twice—first in person at reception and then via phone—we were provided with only one. We eventually accepted this, as the room is noticeably smaller than depicted in the photos on Trip.com. The “One Touch Service” line also went unanswered initially, requiring multiple attempts to get through. 2. The decor and furnishings feel dated and worn, and the cleanliness is questionable, as shown in the attached photos. 3. Upon check-in, no one informed us that the heating system does not function. Desperate for fresh air in the stuffy room, we switched the Honeywell panel to “heat” mode, set the fan to low, and the temperature to 25°C. Instead, cold air blew continuously, dropping the room temperature from 23°C to 16°C in minutes. Only after inquiring at reception the next day did we learn there might be an issue with the room’s facilities. A technician eventually arrived—after we bypassed the unresponsive “One Touch Service” and called the operator directly (which still took about a minute to answer). He explained that the hotel has no heating at all, so we are restricted to “cool” mode with “auto” fan speed. This causes the system to activate randomly and noisily, blowing cold air for about 30 seconds before switching off. 4. In addition to the cleanliness concerns, the shower water temperature fluctuates dramatically—scalding hot one moment and icy cold the next. Reducing the flow helps slightly, but the issue persists. 5. The Christmas buffet started about 20 minutes late, which was understandable given the busy period. However, we were asked for our room number four times by different staff members, despite there being only one table occupied in the entire restaurant. While the staff were polite and the service otherwise good—and we appreciate the need to verify package inclusions—repeated requests felt awkward and excessive. We realize most of these issues cannot be resolved during our remaining stay. This review is simply an expression of our deep frustration (indeed we are quite worried if they will revenge during housekeeping but we still have to voice it out as we want other travellers to stay away during this peak season). They proudly brand themselves as “the friendliest 5-star hotel in Dubai.” I might agree—if reclassifying it as a 3-star.

The room was good but I love the view the most Clean and good location not too far from traveling places

Nice stay

Everything is brilliant, the service to the cleanliness to the comfy beds! Highly recommend. Clean hotel, very good breakfast. Wahab from breakfast Larder restaurant provided excellent service, very organised. Thank you.

Radisson Blu Waterfront Hotel is a great choice for families visiting Dubai. With its excellent facilities, cleanliness, and welcoming atmosphere, it made our trip both relaxing and memorable.

During my stay at Radisson Blu Dubai, there was a leak from the faucet that created a puddle on the bathroom floor. At 4 AM on the first morning, I slipped and hit my head. I immediately called the front desk requesting contact from hotel staff, but no one responded. Five hours later, I had to go down to the front desk to speak with the manager, who seemed unaware of the incident, suggesting there was no internal communication with the front desk. Over the next four days, I repeatedly asked the manager to file an incident report and take my statement, but each day he promised to follow up and never did. On the fourth day, he offered “an extra night of stay because you had an issue with your room one day,” which completely missed the point. My entire body was sore, especially the first two days, and my neck muscles were tight from the fall. The incident forced me to rearrange my planned activities. I had to cancel zip lining, which was the main purpose of my trip, and skip sand bashing during the desert safari. I even had to ask my husband to go on a walk alone because I needed extra rest. Most frustrating was that I felt the hotel treated me as if I were trying to take advantage of the situation. What I wanted was a sincere apology and the hospitality expected from a five-star hotel. I tried escalating through the hotel’s feedback site, but their reply came from a send-only email address saying, “please reach out if you need any help,” leaving me no way to respond or report the issue. I do have pictures of the leak and a timeline of events documenting this experience. The lack of timely acknowledgment, absence of written documentation, and dismissive handling significantly impacted my stay and the overall experience in Dubai.

They have changed our 2 double beds with one king bed without prior notice and ruin our trip as we were family of four.. not happy at all

One on the best place I ever stayed