Yousra Mh
November 3, 2023
In general , I can say that I enjoyed my stay but not that much ; the location is nice , the room was wonderful especially the view that overlooks the creek however , I have many concerns about the outlets and the F&B service ,the cafe that is located in the bar closes very early before 9 pm !!! How come , when I just wanted to order a cup of coffee , I went outside , walked for about 2 KM to find a cafe even the room service doesn't provide or send coffee to the room only Juice !!, so ridiculous ; moreover , my reservation was HB , the next day when I went to the breakfast in the main restaurant, only the hostess took my name at the entrance door then she left me though it's my first time at least approach me to the table , at least explain to me where is the buffet or even ask me if I need any assistance, nothing at all, so for sure I didn't know that the buffet is divided into 2 parts and there was a live station of Omlette and Shakshuka which I didn't see or notice because no one just took 1 min to tell me that there was another hidden part ,, very Unprofessional service , it was my 1st time to stay there and it will be the last