When we arrived like 10 minutes before check-in, the staff refused to let us even into the lobby area. They directed us to "go get a drink at Fuego." Even after check-in time, they still tried to stall us. I had to gently remind them that I had a reservation to eat at a restaurant. They have a lot of stray dogs on the property who leave their excrement there. Our room's floor was sticky. There were cobwebs in the bathrooms. You are limited in which pool that you can use. Only spa guests can use the indoor jacuzzi. Overall, this place has potential but it is a very expensive letdown.