Smiths Hotel

This hotel booked our room for the wrong night, and then refused to give us the refund. They then laughed when I explained the legal implications of doing so - telling us they couldn't and wouldn't refund us. I asked to speak to the manager (who is coincidentally never available or on site) and was laughed at again. They wasted my time, my money and ultimately my experience of Glasgow on petty cash (£50) and cheap laughs (in a language I couldn't understand). Was made to feel wildly uncomfortable, and they did not appear even slightly interested in our customer experience. Use this hotel at your peril - the Eurohostel is a better shout. There are a million better budget hotels in Glasgow - do not use this one!

I spoke to a member of staff about the issue and was informed that it would qualify for a refund I am awaiting same. Just learned from ******* that the property will not refund me for suspected bed bugs in room. They were in all three beds and crawling on the walls.Unfortunately we did not discover them until after 5am (the following morning of our 1 night stay). I showed this immediately to the staff who was at reception- they saw them on the wall and they said “we do no usually get bed bugs in this room”. They did suggested that if I contacted the people I booked with I should be able to get a refund. I would really like some advice on this matter- the hotel is saying that they would only honor the original cancellation policy and apparently my room was non - refundable. Should this apply if there is an issue with your room/ stay?