Edelweiss Resort and Restaurant

Our check in person was lacking customer service. Could not find key. The key did not fit when she found and had to go back again. Did not have something to start fireplace with. Person did not go over property and amenities that were attached to place.

Staff said 2 words to us upon checkin after I had to call them to the desk because nobody was there. On top of all this there was no power at the property and it was 20 degrees out. On top of that they charged me an additional $40 saying it was for the wood I had to use that they provided for fireplace in the cabin. All this was blown off and no help was issued at all I would not recommend this property for anybody to book with if I ever am asked.

Newer property, with a great location in the heart of Greer. Not exactly a Resort as their Name indicates because this property is set up with a limited staff and services. However, they do offer a limit continental breakfast, plus a bar and German Restaurant each afternoon and evening with good beer and delicious food! Nice folks, too! This is a good value for Greer! Thanks!

Lack of communication with staff was a little weird, who ever lives on the third floor makes a lot of loud stomping until about 10:45. All in all it was ok for the stay but don’t expect to speak to staff with issues. I saw one person momentarily on check in.

Very relaxing and the food was fantastic. It was comfortable and has a great location. Very nice sun deck to enjoy the views and a cold beverage. The property looked to me like it was undergoing some needed maintenance. We were there on week days so staffing was minimal but did a good job keeping up with customer service. I would definitely stay there again. The room was priced right and pet friendly. (Bonus) There is a user friendly hiking trail right off of the parking lot or a close walk to the village.

We did a little Girls’ Getaway, and this place was perfect! It was quiet, the staff was very accommodating of our needing a new DVD player and locking ourselves out of our cabin and wanting extra blankets, and we had a relaxing evening enjoying one another’s company.

The staff were very nice and the food served in their restaurant was wonderful!!

Edelweiss is in need of major renovation. It is a tired poorly maintained facility made more problematic by understaffing. Upon entering the building you notice cobwebs, dead flowers and trash cans in need of emptying. There are no people to talk to about basic questions that should be outlined in a packet normally placed in your room. Since there are no phones in the rooms, questions must be addressed when & if you find an employee. The "rec room" is certainly a "wreck". Dirty and totally non-functional. A good number of the German beers on the beer list are not in stock. Upon noting no hand soap in the common restrooms, we opted not to chance eating at the restaurant thinking that staff would not be washing hands properly. Also, if the beers could not be kept in stock, just how old was the food from the kitchen? The "breakfast"was basically non-existent consisting of dirty almost empty cereal containers, a few packets of oatmeal, some hard bagels and a gallon jug of milk that was past expiration. Also, if you did opt for cereal, there were no spoons. Plenty of knives & forks. Wow! There are far better choices for lodging. Avoid this one for sure.(ps...since they have a no refund policy you are pretty much stuck unless you want to throw away the money you spent...DO NOT Believe the outdated website!)

Excellent customer services and excellent hotel in Greer. One of few available online to book.