Anonymous User
January 1, 2024
It's the first time I've written a negative review, and it's also the first time I've stayed in a hotel so angry.
First of all, the hotel failed to prepare rooms in advance even though we had made reservations in advance. We arrived at three o'clock, the scheduled time, but they didn't check us in until five o'clock.
Secondly, the service attitude of the hotel staff is extremely bad. When there was no room and we waited in the hotel lobby for two hours, the staff did not comfort the guests. Instead, they asked questions and asked everyone in the lobby to continue waiting. When I returned to the hotel in the evening to make inquiries about changing room types, my attitude was also extremely bad. There was no service-oriented attitude at all. Instead, they were arrogant and impatient. We are here to consume, not to see how you look, OK?
Once again, the hotel's room facilities are very backward and poor. The light in the bathroom was so dim that I couldn't see my face clearly, the socket for hair drying fell off, and the toilet paper also had a strange smell... The most fatal thing is that there is a bar downstairs, which is very noisy and even shakes the door handle. The bed was shaking. This situation lasted until five in the morning, making it impossible to sleep at all. Not to mention problems such as the chain lock falling off the door.
Overall, I have stayed in so many hotels in Guangzhou and this hotel is a dead end in all aspects. It is the worst hotel I have ever stayed in. I sincerely recommend that you do not stay there.
The above description is absolutely true.
Original TextTranslation provided by Google