Anonymous User
January 18, 2023
First of all, this was a very bad stay experience, and it was also the first time I encountered someone else staying in the room next door when staying in a hotel. When I took a shower on the first night of my stay, I found that the water was never hot, the air conditioner was all broken, and the balcony door lock was obviously broken. I contacted the front desk and said that the project was being repaired, but the other room I booked at the same time was available. The shower also has hot water. In the middle of the night, my family and I fell asleep to the loud TV sound from the house next door. I thought it would be quiet after a while, but I didn't expect the sound to get louder and louder. I had to call the front desk, and the answer was "The hotel manager lives next door"! Oh my god! The hotel manager’s family lives in the hotel room, which is awesome! So it meant that she didn't dare to offend me, but she could choose to change the room for me. She thought that since all the equipment in this room was "unusable", we shouldn't "affect" the life of the hotel manager and his family, so she had to clean it up silently in the middle of the night. The luggage was moved to the other side. After all this trouble, the old man at home took a cold shower and had been suffering from insomnia for the past few days. He really got over it! This hotel is really awesome. Country Garden is one of the world's top 500 companies. Although the hotel is only used as a supporting facility, I didn't expect the management and service to be so poor. As the person in charge of a hotel, the hotel manager can ignore the rules and regulations and They all moved here and lived here unabashedly. Not to mention professional, they didn’t even have the most basic qualities and professional ethics! It is also a tragedy for the company’s management loopholes. I hope this company can carry out self-examination of the hotel, otherwise it will only lose its own brand image.
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