The staff at the hotel were great. During our stay Christmas Eve and Christmas Day the hotel was busy, and the food on Christmas Day was good. The bar/restaurant area has big screens for avid sports fans for people staying and people coming to have a drink/food and watch and enjoy. Not our cup of tea but large hotels like these have to offer a range of facilities to be financially viable. It has a well equipped gym and spa area with a pool which my son enjoyed. The hotel decor in some areas and rooms is a bit tired and need a refurb but, it did its job and we enjoyed our stay and would stay again.