Guest User
September 12, 2022
I did not actually stay at the hotel but tried to use a gift certificate for spa services from my husband. The services at the spa were fine and the facility is lovely but the customer service was horrible. I won't get into the fact that the restaurant had run out of food at 4pm on a Sunday so we couldn't even grab a bite to eat. In short, they refused to honor my husband's gift to me as he didn't have the correct "gutschein number' just proof of payment and a confirmation email as an actual gutschein was never e-mailed or mailed to him. The front desk was completely unhelpful and offered no solutions even implying we were at fault. CAN NOT RECOMMEND this place - there are far lovelier and nicer establishments in Hamburg to spend your time and money. This is really a local health club for people who live in the area and want a place to play tennis, use the gym or sauna. Out-of-towners or non-Uhlenhorst residents don't waste your time here. I certainly won't be going back or recommending to friends.