Xianghu Liberty Manor

It is a hotel with a sense of design. The rooms are large and comfortable. The smell of some newly renovated rooms is much better if I need an air purifier. The bathroom is very well designed. I like the bathtub and dressing table very much. The service in the breakfast room and Western restaurant is very good, but it is a pity that the Chinese restaurant is not open yet. The hardware facilities are very good. I look forward to having more vacation activities next time!

I have stayed at Xiaoyao Manor several times before and I am quite satisfied with it in every aspect. So I think it shouldn’t be any different if it’s opened by the same boss. I stayed here for two days during my children's summer vacation. Overall, it was good. There was no peculiar smell in the room, and the children with allergies lived well. The service staff are also very enthusiastic. The only drawback is that the details are not refined enough, the room decoration style feels a bit like a fast hotel, and the breakfast has few varieties. If the price is within 700, it is okay. If it exceeds, it is better to live in Xiaoyao.

The room has a wide view, because from check-in to departure, the staff at various locations gave a lot of help. I had a great time playing, eating and staying in Xianghu for three days. Overall, the hotel's location is also very convenient. Individuals who don't travel by car can still have a good time. The hotel is functional and everyone is great. (⊙ω⊙)

I stayed in this hotel for three nights. On the third night, my parents came over. I thought they would eat better and not eat out on a hot day, so they booked the hotel’s dinner (a set meal on Ctrip) one day in advance. I ordered a Chinese set meal, and the front desk said it was at the Xiangying restaurant farthest from the main building. But my parents went there and said no, they were still in the breakfast restaurant. They walked back, but only two small cold dishes and two hot dishes were served. There were two small bowls of staple food, so they said they were gone, but there were clearly two hot dishes left in the set meal. The waiter said it was based on reality. The portion was already small, and there were still two hot dishes missing, which was not enough. I went to the manager, who said he would go and find out more about the situation. It must have worked. He served the two hot dishes in about 20 minutes (Picture 3). It took nearly an hour from the time we arrived at the restaurant to the time the dishes were served. The patient also felt uncomfortable eating. Really bad.

This is my first time staying at Liberty Manor. I take my children to stay at Xiaoyao Manor three or four times a year, and the experience is great! Liberty Manor is full of design, a new hotel, and the overall facilities and environment are good👍The breakfast is also rich and tastes good. Although the current occupancy rate is still relatively average, I believe more and more people will choose to stay here in the future. The hotel staff are very welcoming❤️

The hotel is on the edge of Xianghu Lake. There are no highlights and the service is average.

Choose carefully and avoid pitfalls!

首先房子裝修風格現代氣息拉滿，我訂的是雲錦大床房，房間不會擁擠，空間蠻大的，還有獨立的陽台，我一眼就喜歡上了，乾濕分離，洗漱用品是上海灘，味道淡淡的，一點也不刺鼻，晚上很安靜，因為他家的房間都是一面住人，睡眠有要求可以放心； 其次是餐飲，訂的套餐裏有下午茶和中式或西式套餐一份，下午茶誠意滿滿，尤其是第一道叫甜心的慕斯蛋糕，特別好吃，水果有草莓，藍莓，樹莓，再説中餐，有幾道菜驚艷到我了，我不喜歡吃肉的人一口氣吃了五塊牛肉，確實太好吃了，炒的青菜火候掌握的恰到好處，還有一道涼菜是小番茄加了桂花醬，去膩效果一流，餐廳服務員員小何熱情大方，有問必答，總體非常滿意，原諒我的孤陋寡聞，原本後兩天去逍遙莊園，因為這份中餐，我又續訂了兩晚； 再次是服務，之前看評論説是前台服務欠佳，我到酒店是中午12點30分左右，前台工作人員馬上給我辦理了入住，實話實説，這真得看房源情況，人多的話，15點以後入住也是有可能的，服務人員彬彬有禮，看來酒店還是在管理方面做功課了； 最後就是欠佳的地方，我住的3號樓，樓道裝修味道有點大，房間裏沒問題，沒有明顯的味道，我一般都是早上開陽台門透氣，下午再關上，房間電話通話聲音小，不知道是不是我沒會用。 總之，酒店的硬件設施和服務沒問題，餐飲也不錯，出門不遠就是湘湖，風景優美，人又不多，理想的度假酒店，又下單了，打算等孩子放假帶她來度假。

總的來説，是非常失望的入住體驗，有史以來第一次給差評。也許衹是酒店偶爾的一些失誤，可能剛好都被我碰上了。 衞生：帶娃出行最在意的就是衞生問題，特地選了裝修更新的自由莊園，但是入住房間後，發現浴室的下水是有問題的，入住時下水蓋半開着（可見之前就有下水不暢的問題），第二天打掃後，阿姨直接把下水蓋一直打開着。每次洗澡，水流不下去，反而往反方向流，我覺得這不衹是下水問題，而是地皮的高度差，讓水一直往浴缸方向流，且積水，而無法流向下水口。因此兩次洗澡我衹能把娃放浴缸裏洗，不然浴室的水會積起來，角角落落的東西也會浮出來，太噁心了。 第二天給換的浴巾，打開來一坨黑的嚇我一跳，仔細一看竟然是一堆毛髮！！！試問這麼大的頭髮是看不見嗎？？？這團頭發已經是壓扁烘乾過的樣子，又噁心又嚇人！！！！並且，當天打掃完後，梳子沒有補充，大晚上洗完頭，都沒有梳子，因為寶寶已經睡了，就沒有打電話給前台，直到第二天早上才補上了梳子。。。 環境：酒店環境還可以，在山旁邊，酒店旁邊植被也多，有小青蛙，生態不錯，上下小階梯走走也不錯。 設施：有泳池，有簡單的小童活動室，裏面的設計也不錯，還有很多弧形的步道和階梯，是比較有設計感，能出片的酒店。 但是！！！我們入住第二天下午回到酒店，發現空調竟然壞了，房間裏温度一直往25.26升，要知道這麼熱的天，帶着娃，真的要命！！一直到下午六點，我帶娃下樓去玩，問前台，前台也在扇扇子，他們説不清楚打電話問，後來才從工程部得知，下午空調壞了，到晚上七點左右，剛剛調好，温度才慢慢降下來。。。還好能睡個好覺。（然後就在洗漱時發現了浴巾上的一團頭髮，簡直大無語！） 服務：態度是挺好的，服務人員都還挺年輕。路上見到也會打招呼，都還挺親切的。但是……專業性和不同區域之間的溝通還有待提升。 我們入住當天，想在酒店用晚餐，於是我在入住時問，中餐廳能用餐嗎。前台的回答時，套餐裏包含的才能用，反覆問了幾次，意思是房間套餐裏包含才行，然後我們的房間是衹有房費不包含晚餐的，那能否直接去點餐，回答説不行。到房間入住後，我還是很納悶，哪個房間包含晚餐？於是我在網上查了一下，並沒有看到，先叫了外賣，後來我看DY上有晚飯的套餐，在傍晚下樓時，拿着手機上的套餐問，這個套餐能用嗎？前台説她打電話問一下，最後得到的答覆是，如果需要用餐可以過去單點。。。。那為什麼不早説呢？？？這時我們已經叫好外賣了，我想算了，第二天有需要再用餐吧。後來第二天，在這個中餐廳吃的早飯，看到早飯後……我覺得我慶幸沒有在這個吃晚飯。這個早餐的標準太差了，餛飩是冷凍的，菜包的菜衹有一點點……速凍食品居多吧。 哎，非常失望的兩晚，本身帶娃諸多不便，外加酒店位置本來就比較偏，這次的經歷實屬令人無語，很可能是因為尾房？我們入住時，説升房漣漪，上樓後我發現在最裡麪倒數第二間，當時我提出了疑問，打電話給前台，前台説這個樓層衹有這一間了。於是，我問樓下幾層也可以的。幫我看看有沒有離電梯近一點的，帶着娃走這麼裏面確實也不方便，前台小姐姐説幫你看看…我説我想看下有沒有近點的。就在這時，電話裏走來另一個男領導，接過電話説，樓下幾層剩的房間離電梯也很遠，甚至比我們住的更遠，也沒有具體説房號，意思就是你們這已經時最近的了。 結合我後續的經歷，我覺得實在太糟糕了，而且我也沒在早餐廳遇到多少人，這麼多房間，就沒有一個適合帶娃一些的嗎？總之是不愉快的體驗，小月齡親子游就不要選擇這裏了。