Stay as far away from this hotel! If there is a run down shack available somewhere on the island, you’re better off staying there! Terrible service, food, & management!!! The place is falling apart & they can care less about your experience. You will have the worst time if you choose to deal with this hotel. I booked this hotel back in February for my birthday in the end of April. Less than two weeks before my trip, the director of rooms, Carsten H., contacts me to let me know that they allowed a large group to buy out the hotel last minute for majority of our stay. However, he insisted that we stay atleast one day to experience the hotel & that we’d love it so much that we’ll be wanting to come back. Big mistake listening to him! When we arrived at the hotel, they couldn’t be bothered to welcome us like the “guests” we are. Very unorganized & unwelcoming. The rooms were damp & smelled like mildew. When the guest service rep, Rye-Anne, opened the balcony door to show us the view, the door handle literally fell off. They lied and stated they would try to find us another room - it never happened. They didn’t even bother to check on us the rest of the day. After a five hour flight & drive to the hotel - which is a pretty distance from the airport, we went looking for something to eat. We were told by the staff at the main restaurant that they were closed because they are getting ready to set up for their “other” guests. They informed us we can go upstairs & grab something to eat. When we got upstairs, they had cold old sandwiches in a fridge. Sorry, but I did not pay thousands to eat cold sandwiches especially not at a “luxury” hotel. We went back to our damp room to order room service - Shakil at room service stated that they could not bring us anything because they are shutting down for their other guest. He stated the restaurant will be open at 6pm and we will just have to wait until then. It was around 4:30pm then - so basically just sit around starving. When 6pm comes, we go down to the restaurant & was greeted by Coresha who explained all they had to offer was cold pizza, sushi, pasta, & burnt hamburgers. The burger was so burnt that we couldn’t even eat it. Another thing about this hotel, they rarely answer their phones. We called housekeeping to come get the food that we didn’t eat & bring us some extra towels for the damp room - no one ever came! The food literally sat outside the room all night - even when we got back from their lackluster breakfast in the morning, the food was still sitting there. Carsten promised complimentary transportation to our next hotel since they overbooked intentionally. He stated that it would be when we’re ready and “no rush.” When it came time, Latifah at the front desk stated that we need to be downstairs by 12pm for the shuttle & if not we will be left to figure things out on our own. It was already 11:30am when she informed us of this. She also stated that she would have a bell boy come up to assis