Dryfesdale Hotel, BW Signature Collection

Just got back from working a few days in the lockerbie area, I booked the hotel through my company's travel group and set off on Sunday night. I was met by a staff member Erin when I arrived to be told that she had tried getting in touch with me through the 3rd party without success. The issue was that since I'd made the booking the hotel was getting the boiler/heating maintained and the hotel was to be closed for a day/night. I was told that they had a sister hotel sure hotel for the remainder of my trip and if it was only a few miles away, When I said that was absolutely Erin then offered to move my luggage to the sister hotel the following day. Anyway enough of my waffling, room was more than adequate, food in this hotel as well as the sister hotel was really nice. Great selection of single malt whiskeys too in their sister hotel . All the staff I met were really cheery and helpful and nothing was a trouble. I will definitely be looking to book one or the other hotel when I'm next working in that area. I know anyones plans can change and things go wrong in todays climate but i strongly belief its how a business deals with these hurdles is more important. Erin and the team passed with flying colours. Keep up the good work.

OYO Dryfesdale - Oh Why Oh why did we select this dreary, unloved and inhospitable hotel for the base for my daughter’s wedding. Luckily the wedding service was superb, but the happiness of the day was neatly offset by the belligerent, impatient and disinterested owner of the hotel, tired room and generally inedible food served at the wedding reception– questionable interpretation of edible steak/cheesecake/terrine of chicken, cases in point and not exhaustive. Strangely, the food served the previous evening was nice. Thinking there is a staffing issue here, namely a cook. Probably OK for an overnight stay for a touring guests, providing their bar is set low. I understand, from previous negative reviews, that the owner responds with counter complaints about his guests. So I expected the same when we forwarded our views to Best Western, to which this dire establishment is affiliated. Yep, he didn’t disappoint – apparently he showed great restraint in coping with some ‘unfortunate events as a result of our party’s behaviour’. Mmmmm – what would that be exactly: My daughter choking on a piece of food where the owner’s reaction was ‘did she choke on the confetti?’. Perhaps when we asked for our dinner tables to be put together for the pre wedding meal and they ended up at either end of the restaurant. The list goes on. And – has anyone ever heard of a hotel that does not have a facility of a reception room that guests can relax after a long journey (7 hours in our case). Instead, being sent away to the nearest town for an hour? I travel a lot – I have never experienced such a cavalier attitude. The other wedding party at the hotel echoed our experiences with this hotel and more specifically with the owner’s attitude. I would imagine the owner of this establishment will respond to this review with his own spurious allegations. That’s if he has time as he seems more interested in running his other hotels – hopefully with a little more care than he does the Dryfesdale. He can be assured that we will ignore any of his comments and I would advise anyone reading reviews does so also.