Guest User
February 29, 2024
My partner and I travelled from Suffolk to stay at the Godwins, as we were visiting family. I had contacted the hotel on 3 occasions, as my booking had only mentioned one adult, but after sending two messages no one replied. I then called and spoke to the manager Jo, who assured me our room would be made up appropriately for a couple. However, when we arrived this wasn’t the case and the place just felt understaffed and has a stressful atmosphere. The member of staff that checked us in said there wasn’t anything he could do as he was doing everything, including the cooking etc, and we were left in a twin room. Being pregnant, and after a 4 hour journey, I was exhausted and unimpressed. There were also dirty mugs and teaspoons left in the room from a previous stay and the side panel of the bath was broken. I also felt there wasn’t many options on the food menu for vegetarians or vegans, and I didn’t feel comfortable asking after the harsh responses we’d already gotten, so we ended up using deliveroo. Although it was overall a stunning property and a lovely room, we were disappointed with the lack of attentiveness from the staff and just general poor attitude, poor service and communication. Even when we said goodbye on check out, no one seemed bothered and we didn’t feel particularly welcome there. We wouldn’t stay again unfortunately.