Coral Sea Resort & Casino Reviews

Response from Property: Hi ManD, thank you for your recent review on our property. Your feedback concerning the Luxury waterfront villas is duly noted and i apologize for the short comings on our part. We do not leave the villa jacuzzis full for sanitary reasons obviously ensuring the safety of our guests is of paramount importance and to avoid being wasteful with water they are not automatically filled up upon check in. Again, my apologies if this did not meet your expectations. The Jacuzzi itself takes around an hour to fill up, and another hour to reach optimal temperature. Not that long of a wait in my opinion however, we all are going to have different expectations when it comes to these things. I will address this concern with my staff and will remedy for future guests. I appreciate your positive feedback as well! This will be passed on directly to my department heads and staffing group. They will really appreciate your kind words. Until next time, i wish you safe travels and looking forward to your next visit. Regards, Mr. Trent Allan - Resort General Manager

Response from Property: Hi Kevin, thank you very much for taking the time to leave such a wonderful review on our property - I appreciate your feedback immensely and will be sure to pass on your comments to my staffing group. I look forward to your next visit, until then, regards, Mr. Trent Allan - Resort General Manager

Response from Property: Hi Janice, I have received a quick brief from my assistant manager, Mr. Allan Lee on some of the issues you have highlighted here. Firstly, having read this horrible review, it is clear that you have made good on your threats of posting a rubbishing review on the property should you not get your way. It was clear from the offset, even prior to your arrival that your expectations were that of, in my opinion, an unreasonable nature - Particularly, your communication with reception staff. They really do try their absolute best and your email correspondence, prior to check in, clearly shown that you were not at all polite and were in fact rude. Upsetting the receptionist whom was just trying to put you in contact with a tour operator as per your request. The temporary pool closure due to refurbishments has been posted both on our website and our social media channels, upon check in ALL guests are informed on the status of the pool and offered payment or reimbursement as well as transport, to use another pool facility within Honiara, any of your choosing. To claim this information was not made clear to you is a disappointing and false statement. Regarding the un-claimed refund, the other guests were provided with a room credit, moreover a food & beverage voucher to be used at the resort, during their stay, for reasons other then what you have stated Janice, you have therefore demanded the same compensation, (Upon Check out) irrespective if the same issue was applicable to you. To which it wasn't! - Given that it was agreed to provide you with a $500 SBD refund, I have requested a copy of your banking details for a wire transfer or telegraphic transfer to which we also offered to cover the $30 USD fee you claim, you would have to pay. Still refusing - the option of a western union transfer was presented and again dismissed. Janice, we cannot help someone whom doesn't wish to help themselves. I will be the first to try and make amends should my staff or management team make a mistake and or be in the wrong, particularly with guest grievances, given that my assistant manager told you, you would receive the refund, is the only reason I agreed to facilitate it. – However, there also comes a point when they need to be defended. In this case Janice, staff and management have tried their absolute best to please you and ensure your stay is a memorable one, however, your reluctancy to do anything other then be an unreasonable guest at every corner makes this very difficult. I can see from the many number of reviews you have posted, you are indeed, well travelled and I can also see that a number of other operators / establishments have noted how pleasant you are to deal with. Should you be returning to Honiara at any time, I would encourage you to stay at any of the inferior hotels available in town. Good day. Regards, Mr. Trent Allan – Resort General Manager

Response from Property: Hi Marilyneb660, Thank you for your recent review of our property, upon checking into the hotel, you were advised of the pool works currently under maintenance and in turn, you were offered transport & payment to use another pool facility around Honiara, any of your choosing. The pool works are in operation from 8am until 4pm daily until the works are complete, ensuring that early morning and in the afternoon there is no construction works to be heard throughout the property. You have in turn refused to pay for your accommodation, threatening a bad review on trip advisor should you not get your way. I am glad you have, in the end, settled your accommodation bill as per booking confirmation however was disappointed to see this review appear. The one star review you have left reflects on the overall product we have on offer, not just the pool. Should you be returning to Honiara any time in the future, please feel free to contact me directly via reception or i wish you all the best at one of the inferior hotels available. Regards, Mr. Trent Allan Coral Sea Resort General Manager