Andrew G
October 4, 2023
Myself and some collogues stayed here mid September. I was told my card would be charged $10 per room for incidentals, for a total of $40 for 4 rooms. They charged my card for an extra (5th) room ($239.55), even though the 4 rooms were already paid in advance. After viewing my banking app, I went down to consult with both front desk managers, along with the staff woman who input my information. After several moments of rude interruption regarding my concerns, they instructed me that they did not have control over what "the system" charges to my card, because it is not a manual entry. I asked for an itemized receipt, and after printing a copy of a simple 1 room charge, I asked if I could keep it for my records. The manager took the receipt from my hand, ripped it up, and told me "No, you can get your receipt after your stay". He then quickly proceeded to walk to the back where I could not speak to him any further. I begrudgingly left for my room, and quickly called the Choice Hotel customer service number, where they told me that no one except the hotel and its managers could apply a payment to a card on file, and the managerial staff controls the amounts debited from a guest's bank account. After feeling a strong sense of fraudulent activity, I took it upon myself to take pictures with room keys of all the rooms' snacks and drinks that were charge-worthy before I checked out. I also made a quick file of my collogues' names that stayed with the organization within the hotel. A hotel room sleeps 3 people, and out of 4 rooms that were rented, 10 total guests accommodated the rooms (12 would have been considered maximum occupancy). After checking out and flying back home, I noticed that the hotel had reimbursed my account $117.23, but still left $122.32 unaccounted for. I have been getting in contact with their partner, Choice Hotels, to build a lengthy, detailed report and have been hoping to receive an explanation for the money withheld. After building my case, I have called the hotel multiple times to ask for an itemized receipt for the $122.32. The front desk manager ("Jay") will not accommodate my request and refuses to allow me to speak to the General Manager, Jahn. I have the general manager's email address and phone number with extension. After some time taken today with Choice Hotels' customer service, I was told the General Manager categorized my expenses under "Unaccounted Guests", and "Snacks". They still refuse to provide me an itemized receipt, for which they know I have proof for expunging the extra charges (after receiving notice of my detailed report). This is no longer a matter of $122.32, but more of a matter of principle for the way I was unrightfully treated during my encounters with the front desk and front desk managers. I see a slew of other reviews claiming the same sort of fraudulent activity. I will raise this issue as far as I can, and if need be, will be filing a police report and consulti