Hotels near Heights at 2121 in Houston

The whole hotel had a “burnt” smell to it. The room I was given - the safe was not working and neither was the bathroom door lock. Aside from that the bed was comfy - all and all it was a basic experience for a room that was overpriced. I give it 3 stars. Great walking distance to the Galleria.

The equipment is very new, the sanitation is very good, it is close to the highway, the noise is a bit loud, but the sound insulation of the room is not bad. The sound of the air conditioner is also very small, so I slept well. It is relatively comfortable in a motel hotel. The location is very convenient. Not far from China Town and the city center. No napkins. There is a problem with the design of the bathroom room, with transparent glass and a mirror facing the bed. The quilt was very thin, so I asked the front desk for another bed. Breakfast is not considered breakfast. Ask the front desk, if there is no breakfast, it is just bagged cakes and fruits for customers. This price is relatively high cost performance.

Stay was beyond excellent. The room was clean, fresh smelling and the bed super comfortable. Staff were friendly and professional. Shout out to David who gave us a warm welcome. Hotel does NOT charge for parking, which is highly unusual. The hotel offers a parking garage and surface parking behind the hotel. The location is very convenient. Without traffic it was only a 15 minute drive to downtown, 10 minutes to the Galleria and 10 minutes to Memorial Park. The challenge is navigating the frontage roads to actually get to the hotel, but Waze or Google Maps was spot on with the guidance. The hotel definitely has an older architectural style, but the rooms are super clean and well maintained. The concierge lounge is stocked with sodas, flavored water and snacks. Soundproofing was sufficient that we never were bothered by the freeway noise! We stay at dozens of hotels on an annual basis, and this hotel is simply one of the best run properties we have experienced. Definitely would recommend this property and stay here again.

The location is also very good and tidy. It is located in a comfortable location, so it is recommended when going to Houston. Breakfast and drinks are also well equipped.

I recently was a guest from Friday September 30-Monday October 3, 2022 at your Hilton Westchase Property in Houston, Texas. After reading other reviews of this property, and having it be recommended by the bride and groom for the wedding we were attending, I booked without hesitation, since I am a Hilton Honors member, and know the normal quality of the Hilton brand. Our first impression of the room that it was extremely dated, and had a lot of damage around the baseboards, and bathroom area. Additionally the front door of room 317 appeared to have been kicked at the bottom. Despite these flaws, we decided to continue our stay. Unfortunately, we were unable to fully relax because of the extremely thin walls, and neighbors from several directions playing loud music, and engaging in loud conversation and door slamming. These extra disruptions continued into the 11:00pm hour, at which point I attempted to use the room phone to call the front desk so they could address the noise, which did not work. I could hear the front desk agent, but she could not hear me. I ended up using my cell phone and calling the hotel and explaining that it was me in room 317 and the phone did not work. The next day the music stopped earlier, however, we were able to hear conversation and snoring, which a guest in another room should not be able to hear. The final moment which was the pinnacle of the horrendous events was when my friend saw several roaches on the bathroom floor on Sunday morning. She killed one without examining, but when she saw several, she identified them as roaches. We immediately went to the front desk and said we needed a new room, which we received along with 50% off of our last night’s rate, however, the desk agent was not shocked when we let her know about roaches in the rooms. The new room we moved to on the 8th floor, had a running water pipe noise constantly happening, which also contributed to an unrestful stay. Finally on check out, the front desk agent (different than the one who handled the original roach debacle) asked us how our stay was, when I let him know it was horrible, and told him about the pipes and roaches, his response was asking if they were big or little, because the big ones they are just around. This is unacceptable! There should be NO pests present in a hotel room, and the nonchalant attitude of the staff, has made me never want to patronize a Hilton property again. I am beyond appalled and disgusted at the run down and revolting condition of this property. I paid the full amount of my bill, primarily because I had a flight to catch, and no time to engage management regarding this situation.

First off, the place was a great place to stay, once you ran the gauntlet of getting in. To my discredit, I will admit this is the first time I've stayed in a Hostel in the United States. I stayed in several in Spain a few years ago without a hitch. Biggest problem was contacting a living breathing person by phone, but that is par for the course these days, unfortunately. Secondly, there was (for me) a confusing exchange of e-mails that resulted in the contention that they did not have a picture ID on me. I know I had sent this earlier and have the e-mail to prove it. When I sent my ID, I had copied and pasted it in a ”reply” e-mail back to them. Several hours after that when I was freezing in my car outside their facility, I learned they they did not have the ID. So, I sent another picture ID using a new e-mail directly to them rather than simply replying to an older one. Let that be a lesson. Always send new e-mail with any information they need, rather than simply sending it in a ”reply” e-mail that they had sent to you earlier. It may be some e-mail glitch. The only other glitch was after getting inside, I was exhausted and ready to go to bed for some much needed rest. Unfortunately, the ”combination” to the door lock would not open the door to my room. I tried to call them (there were no employees there), but again, the recorded message said to send them an e-mail. Consequently, Multiple e-mails sent back and forth over an extended time when a simple phone call could have resolved the issue in 30 seconds. Long story short, they had given me the incorrect code to my room, but it took multiple e-mails to determine this. Finally, once in the room, I will say the bed was clean and very comfortable. I slept like a bear in hibernation. The room had a real home feel to it, unlike the sterile perfection of a high end motel that I usually stay in. The entire place was also very quiet. I don't know how many other people were there, but there was no wait time the next morning when i took a shower. Shower was also very clean. When I was ready to leave, I hung around a while in the downstairs ”living room/lobby” area expecting there would be an employee there at check out as there always is when staying at a motel, but there was nobody. So, after a short while, I left. I used this place to stay out of curiosity as I usually stay at motels when I come to Houston. But, motels are expensive. The reality is, I never watch TV in a motel. I seldom eat the breakfast at motels or use their in room telephones, pools or workout gyms. When I travel, the only thing I am looking for when it's time to call it a day, is a safe comfortable place to lay myself down to sleep and use the bathroom,,,nothing more. That was the promise of staying in a Hostel, and on that promise, they delivered.

The rooms are clean, breakfast is nice but the pancake machine was broken, there is a small pool in which some kids were enjoying. The staff is outstanding and very helpful and polite. I am here due to Hurricane Ida but unfortunately, I can not stay because I am spending too much money on fast food. The area has a lot of restaurants to choose from and they are all delicious, I may try the Japanese restaurant today. There is a PetSmart, big lots, and Marshalls in the parking lot. The area is safe!! Bad: Very low water pressure but the hot water did work. I opted for a bath vs a shower. (this should really be updated) I gave a 3 star for value because, for this reason, the rooms are average cost $129, so there is no reason to cut back on the water pressure.

New (built 2022) hotel adjacent to freeway. Clean with exceptionally comfortable beds. Front staff member went out of her way to make sure our room was feather free. Breakfast was hot and plentiful. We didn’t have any problems with noise, so non-freeway side of hotel is definitely quiet.

Well, I wanna say first this is better than my last stay, but it still needs major improvements. I appreciated the complimentary upgrade, but as I can't submerge myself in water right now, it doesn't really do me any good. The staff is mostly great, but my last full day, I just wanted to sit by the pool for 30-40 minutes. Not use the pool, but just sit in a chair because the weather is nice. Apparently, that's still out of the question, so yeah. I gave them another chance, and it was such a small thing I asked for. Spend over $500 on a stay, you'd expect to be able to sit where you want, especially as I wasn't even asking to use the pool itself. Sorry to take the front desk clerks away from what I assume must have been a riveting conversation! The young man who worked Friday evening (around 7pm, black shirt) was very helpful and professional, you need more employees like him, as well as the young Black man who worked evening I believe Thursday. The women at the front desk just seem annoyed to be there.

Located in Houston (Northeast Houston), Crystal Inn Jacinto City is within a 15-minute drive of University of Houston - Downtown and Minute Maid Park. This motel is 9 mi (14.6 km) from Discovery Green and 9.4 mi (15.1 km) from George R. Brown Convention Center.Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 36 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. 50-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.