Mercure Hull Grange Park Hotel

Met by friendly and courteous staff at reception. Room was clean, and View was nice from the room. The shower was terrible! Luke warm at the hottest temperature and freezing when you turned the temperature any other way. We ordered food from the qr code for room service because my daughter wasn’t feeling very well, but waited over an hour and it never came. I tried to ring down for about 20 mins but no one answered the phone. I went down to reception and spoke to the lady who was very apologetic and explained that the app never works, if this is the case perhaps the hotel should remove the codes from the room and replace with a traditional room service menu instead! The lady on reception did all she could to rectify the problem and seemed to be used to this happening. Unfortunately because I had to wait so long for room service( was just meant to be a snack) I missed out on using the facilities so can’t really comment but they did look good . Breakfast was fantastic I have to say, well cooked and lots of choice, serve yourself which I enjoyed.

Great hotel, good location and attentive staff

Breakfast excellent. Staff welcoming and attentive. Room was dated and tired. A lot of noise from corridor and adjoining rooms.

Great hotel, stayed here many times due to work. Only complaint is the soup served in the restaurant was the same kind for four days running, I personally would have liked other options, but apart from that very happy with my stay and the gym was also great.

My two night stay was easy and comfortable. The staff were lovely and helpful. I enjoyed the pool and hot tub, the pool showers not so much. There was a function on in the hotel during my stay and although the reception staff thoughtfully put me far away from it, that night I could still hear the base beat at 11pm when I was trying to sleep. The hotel has been partially refurbished and work was midway in the gardens.

Room was poor needed updating Restaurant service and food was poor and slow Overall the hotel requires a complete refurbished

Sadly my room was rather grim. Dark & gloomy, very basic. Naff 1980’s curtains, horrible bathroom, cracked washbasin & ghastly shower door, rusty, grubby … ugh

During a three-night stay in Hull, our rest was disrupted by loud music from hotel functions, persisting past midnight. The staff eventually relocated us after complaints, but the experience was far from ideal. Additionally, both rooms, including an 'upgraded' one, needed modernization, especially the bathrooms with their poor fixtures and grime. The hotel's amenities like the pool and jacuzzi were also dated and unclean. With Accor's 2023 EBITDA nearing €1 billion, investment in this property seems overdue. We won't return without significant improvements.