WE have stayed at the Adriana for years and have usually loved our experience there. Last year (2021), our experience was less than perfect and less than satisfactory. There are 2 main reasons: (1) Croatia was just reopening to tourists during Covid, so the number of tourists / room bookings were low; and (2) the ownership company had just opened the neighboring Hotel Palace Elisabeth after a great capital investment so guests and staff were being redirected there. We were surprised to learn about #2 - no one had contacted us prior to checking into the hotel that the Adriana would be closing temporarily although indefinitely two days later. They should have at least sent us an email so we would know that we would have to plan to move from the Adriana to the Elisabeth and, in so doing, lose a great deal of time during one day for the transfer -- and they could have made some kind of gesture or reimbursement for the hassle and opportunity cost. Also, importantly, the Adriana had turned OFF the air conditioning system (you know how in Europe it is all or nothing for the entire building depending on whether they have turned on or off the cooling or heating systems, usually on preplanned dates regardless of the actual weather). This was the last week of May and we always choose hotels based on reliable, cool, self adjustable AC. We were shocked. The front desk staff said that German guests had complained that the rooms were too cold, so they turned off the AC since the hotel was closing in 2 days anyway. Best aspects of Adriana: 1. The staff, especially Petar, Tomislav, Jaksa, and Vlado. They remember us each year and treat us like friends. We always look forward to seeing them. They are helpful, proactive, professional, and teach us new Croatian words each trip. 2. The breakfast setting on the outdoor terrace overlooking the harbor. Of all of the hotels we have been to along the Croatian coast, the very best setting is at the Adriana, with the sunshine, the sailboats, and the view of the fortress. The breakfast itself used to be much better; last year (this visit) the selections were more sp**** and less healthy, less fresh, and less appealing. Less appealing aspects of the Adriana 1. the AC was NOT working, which made it very difficult to sleep. 2. the rooms are in dire need of renovation. The floors are scratched and dirty; the wiring with no electrical outlets in the bathrooms has to finally be fixed; the hair dryer in the living room closet simply is not acceptable and is inconvenient; and the little frigs often are old, not working, or leaking.
Excellent
1 Reviews