Guest User
February 26, 2024
Dear ***agement, I hope this email finds you well. I am writing to express my extreme dissatisfaction with our recent stay at your hotel. Unfortunately, Our Guest experience was far from the expectations one would have for a reputable establishment like yours. From the moment I entered the premises, I was met with an overwhelming sense of disappointment. The check-in process was painfully slow, and the staff seemed disinterested in providing any form of assistance. The lack of professionalism was evident throughout my entire stay. Upon entering my room, I was appalled by the level of cleanliness or, rather, the lack thereof. It was evident that the housekeeping staff did not prioritize cleanliness, as there were visible stains on the bedding and an overall unkempt appearance to the room. The bathroom was equally unsatisfactory, with questionable hygiene standards. The amenities promised on your website were either nonexistent or in a state of disrepair. The so-called "complimentary Wi-Fi" was more of a frustration than a convenience, as the connection was consistently weak and unreliable. The fitness center, touted as a highlight of the hotel, was a collection of outdated equipment that seemed more suitable for a museum than a modern facility. The dining experience was equally disappointing. The menu lacked variety, and the quality of the food did not live up to the prices charged. It was disheartening to see other guests sharing similar sentiments, as the atmosphere in the restaurant reflected a general sense of dissatisfaction. In addition to the subpar accommodations, the overall ambiance of the hotel was far from welcoming. The staff's attitude towards guests appeared indifferent at best, and it was evident that customer satisfaction was not a priority. I believe it is crucial for your ***agement to be aware of these issues, as they significantly impact the reputation of your establishment. I sincerely hope that you take my feedback seriously and consider implementing improvements to prevent future guests from having such a disappointing experience. I appreciate your attention to this matter and look forward to hearing about the steps your hotel will take to address these concerns. I Attached worst Room Pictures for your reference .