Western Grace Hotel Incheon

I had a really memorable holiday. In case you misunderstand, I will make this assumption. Not only am I not a very neat person, He is a dull person who understands and overlooks many small details. I am so angry and upset that I am leaving this review. I don't know if the people involved will see this post, but I am leaving it here because I believe it is not a room that will be given away for money. I had good memories of staying here in the Jakku region for Christmas and the end of the year last year, so I made a reservation again and was happy. girlfriend's birthday I am a person who went there to spend the holidays. I made a reservation for 3 nights and 4 days from 2/9 to 2/12 a month in advance. I checked in late / 8pm? 9 o'clock? Things went smoothly up to the lobby, but the moment I entered the room (Room 1513) I thought this wasn't right As soon as I entered, there was a moldy smell. I looked around the room to see what this was. The bathtub is full of water mold. The carpet on the floor is covered with hair, so walking barefoot is impossible. I feel like I'm going to get sick The ceiling had a water leak or the wallpaper was wet. I thought this wasn't right so I asked for a room change in the lobby. There was no contact after more than 30 minutes, so I tried again. A male employee has arrived When I checked the room, I was told the condition of the ceiling (no response). Even though the carpet is in such a state that it is impossible to walk on it barefoot. Disposable slippers (a flimsy piece of cloth, I feel dizzy thinking about putting them on and taking them off every time I get off the bed) There are only two, and there are no slippers in the bathtub. After conversation, I went to see the room on the 13th floor because they had renovated it (the room was in good condition, but the water mold was worse). The terrace is blocked by a wall rather than a steel fence. The reason why I reserved this room is because The main purpose was to enjoy the ocean view while enjoying a spa in the jacuzzi. I thought this wasn't right and decided to use the existing room. (I decided to write this because I was in that situation during the holidays and had no idea how to move it somewhere else.) I covered up the mold smell by spraying it with the perfume I brought. I bought slippers at the convenience store on the first floor and wore them. On the second day, I used up all the tissue boxes and took out the last tissue. Astonishment (fungus inside the box) I wanted to go to the spa every day, but I felt reluctant. I used it once on the last day. I brought along the bath bomb, melted the bubble bomb, soaked it, and pressed the bubble button. A very disgusting, rotten smell came from the gutter. And since the day before the last day, water has been leaking from the ceiling. Water was dripping towards the air conditioner. And I couldn't tell my girlfriend, but on the second day I opened the foldable dryer to use it, but there was a spiderling crawling around. When I was irritated, I was irritated and angry. Is it my fault for late check-in? Since there are no rooms available, are you giving me a room like this for money? Not even for a day, it's 3 nights and 4 days. I'm leaving a review because I'm so amazed. It's been long, but I'll summarize it. 1. Book the same room with the good image from last year for 3 nights and 4 days during the ***** New Year holiday. 2. As soon as you enter the room, there is a moldy smell. 3. Check room status 4. Water mold and corrosion on the bathtub wall tiles, a carpet that looks like it could get sick, and two disposable slippers. 5. Request for room change 6. Terrace fence -> Temporary wall 7. The reason I booked the Jacuzzi was because I wanted to see the ocean view from the spa. He said he would use the existing room. 8. I don't have the confidence to wear disposable slippers, so I buy slippers at a convenience store and wear them. 9. On the second day, I opened the foldable hair dryer to wash and dry my hair, but a baby spider crawled around (I used it while swearing in my head). 10. When I used up the tissue box and took out the last one, there was mold inside the box. 11. On your way out, hand over a moldy tissue box to the lobby. Requesting refills of toilet paper and towels (I didn't even mention it because I knew it would hurt and be useless) 12. On the evening of the third day, I unwrapped the bath bomb and bubble balm I brought and had a spa. 11. When I press the bubble button, a rotten gutter smell comes out. 12. Turn it off right away and just use it 13. Ceiling leak (flow along wet line) 14. Falling asleep while listening to the sound of water dripping 15. I was so tired that I paid the late check-out surcharge and checked out. A hair dryer that looks like something you would find wandering around in a junkyard with baby spiders crawling around. Ceiling wet and dripping from a leak A gown tattered like the sun (I understand and move on) Water mold, corrosion, and tissue mold that cannot be managed What I felt: Last year, I made a reservation at Yeogi Eottae, but I couldn’t make reservations for consecutive nights at Yeogeoeottae, so I booked it as a trip. The check-in location is different, which means the assigned room and cleaning company are different. I stay at the same hotel for the same money. It was surprising that there were such fortunes and misfortunes. I wonder if it's sane to give away a room like this for money. It has become a hotel I never want to visit again. My precious holiday turned into the worst due to the hotel service condition. I feel bad about myself for trusting and re-booking. If it's small, I'll spend a small amount of money, if it's big, I'll spend a lot of money and time, and I'll rest in places worse than local motels and inns. I wonder if this is right. In my heart, I want a refund or an apology. Is there a way??

1. Make a reservation at Western Grace Hotel to celebrate Christmas 2. Assigned to room 1914 - Bathtub and shower head broken, room smells of cigarettes 3. The female employee at the front desk answered the phone and said, “Is the shower broken?? (Not an apology, but the female employee laughs) I gave you a higher floor, but if you don’t mind a lower floor, I’ll change it for you (I never asked for a higher floor).” I said it didn’t matter, and changed it to room 1314. 4. Room 1314 was poorly cleaned [hair in the bathroom, ramen soup on the pillow cover, yellow marks on the bed cover] and the bathtub/shower was also broken (photo attached showing insufficient cleaning). 5. A female employee at the front desk answers the phone. Among the problems in number 4 above, I asked them to replace only the sheets and pillow covers and asked for more towels. They said it would create a lot of dust when they were replaced and asked me to tell them the time when I went out. I said I would go out for dinner at 7 o'clock, but when I left, I asked them to come down and tell me one more time at the front desk. So I said it again as I left at 7 o'clock. When I returned around 6.11, only the bed sheets had been changed. 7.A male employee at the front desk answered the phone again. Referring to situation number 5 above - He apologized first and brought the cover directly to replace it. He didn't mention a towel, so I told him when I needed to replace the pillow cover and he brought it right away. ☆ Very friendly. And you said you don't usually do this.... In addition to the things mentioned, the temporary wall between the bathtub and the room was full of dust, and the air purifier was also full of dust + dust was rolling over the head of the bed, and when I tried to wipe it with a wet tissue, the amount of dust was so much that I was only blowing it up and half wiping it away... Anyone who looks at it can see that the employees just skimmed through the cleaning and only removed what was visible and did not change anything. This is our 3rd or 4th time staying at this hotel, and this is the first time we have experienced something like this, and we are disappointed.

The location was great with an ocean view. However, I requested two items, slippers and a glass, but only the glass came and I had to wait. I contacted the front desk again and waited for 30 minutes to receive it. There were few elevators, so I had to wait 20 minutes at check-out to finally get on.

In fact, because the price is within the price range, I think I would choose this hotel instead of going to a motel. Personally, I really liked the deluxe spa room. I really recommend it, except that the lobby didn't look too much like a hotel lobby.

I made a hasty reservation and stayed there. First of all, I was completely satisfied with the cleanliness, and the bathroom was also clean and nice. There was no noise at all so I slept very comfortably. The bed was very comfortable, and the air conditioner and boiler worked well. The sea view from the room terrace was also pretty. The open sea view from the rooftop is mind-blowing. 100% intention to revisit!!! The staff were friendly and I had a pleasant rest.

It seems the front desk missed the request when making a reservation. Besides me, I saw two other customers also express their dissatisfaction. In addition, other hotels provide notification messages when waiting for check-in, but the line here was quite long. The location and view of the hotel are great. It's a hot place right in front and has an ocean view. Room service comes from within the hotel, but it seems to be outsourced and payment must be made separately. The inside of the hotel is clean. The parking lot is mechanical, so it's a bit cumbersome. Overall, I intend to visit again.