Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jul 3, 2025|Classic Triple Room With Eiger View And AC
Anonymous User
Right next to the train station, not a long walk, but the subway navigation was off, taking me on a long detour. I searched for a while before I found it. The hotel replied quickly to my email and sent a car to pick me up. The front desk service was excellent. It's very convenient for First and Jungfraujoch, and they can also help with booking tickets. A young man on the night shift enthusiastically suggested waiting until the next day to check the weather before booking tickets. The scenery is beautiful and the room is very spacious, but it was more expensive than the price I saw that day. Breakfast was great, very European. The scenery is beautiful.
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Price per night from:RUB 43,586
Posted on Aug 4, 2025|Superior Two Bedroom Suite With Eiger View
JuzideouzhoujiWe were traveling as a family and had specifically booked a family suite. This room was reserved more than a month in advance, and the price was quite high. However, we were very upset on the day of check-in, as the suite we were given was absolutely not the Executive View Suite I had booked. Although it was a suite, there was absolutely no view. After a long back-and-forth, with a lot of help from Trip.com customer service, we were moved to a different suite, but it still wasn't the room type I had originally booked. Since we were staying for two nights, we were moved to yet another suite on the second night, which finally matched the room type I had booked.
The hotel itself is good and highly recommended. The location is excellent, and after all, it's a five-star luxury hotel. However, the front desk staff was unfriendly on the day of check-in, which led to a very poor check-in experience.
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Price per night from:RUB 32,310
Posted on Jul 28, 2024
AngelaYau
The hotel is uphill at the other end of grindelwald, not too close to Grindelwald station and Coop, fortunately the door is bus 121, 122, 123, but at first I saw Google map that it was a 15-minute walk from the train station only, but I knew it was quite hard to push luggage up the slope 
Fortunately, it is close to Pfingstegg and First cable car stations, and Jungfrau must either take bus 121, 123 or train to Grindelwald Terminal station, change to the Eiger Cable car, or go to Grindelwald station and take the Train to Kleine Scheidegg
Although I live up to 4/F, the room has no air conditioning, so insects have entered the room🫨
But the scenery is beautiful, the room is big, the worst thing is no refrigerator, can only cook the noodles in the room
Breakfast itself thought there was very little food, but you can order hot drink and egg separately, which is quite good
Although seeing hotel restaurant dinner seems to be praised by many people, but too expensive, the cheapest is the 4-course menu d fine din, have to over CHF100
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Price per night from:RUB 42,457
Posted on Nov 24, 2025
ericlii
The luxury hotel in the most beautiful village under the Jungfrau is quite good, with high-end facilities, dinner and breakfast are quite good. The public space in the lobby is spacious and comfortable, pleasant and comfortable. In addition, the facilities with pool and spa are quite good.
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Price per night from:RUB 44,068
Posted on May 25, 2024
willjr
If you like the mountains and the views, it's great. The service is excellent and the reception treatment is very pleasant. You have to keep in mind that you do not go to a luxurious hotel, you go to a mountain hotel, and it complies with everything: good heating, parking next door, restaurant, you have the railway to go up and down right next door, etc.
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Price per night from:RUB 23,410
Posted on Jul 2, 2025
Guest User
Close to the station and very convenient location.
Your husband is very kind and kind. The Eiger from the room is very powerful and you will never get tired of seeing it.
The bread for breakfast is very delicious.
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Price per night from:RUB 20,188
Posted on Dec 2, 2023|Lifestyle View
DonW1128Rating: ⭐⭐⭐⭐⭐ (5/5)
Is pleasure of staying at a wonderful hotel that left a lasting impression. From its impeccable design to the delectable breakfast, my experience was delightful overall. Although the weather didn't quite cooperate during my stay, the hotel's fantastic service more than made up for it.
The hotel's interior design is simply stunning. Every aspect of the decor exudes elegance and sophistication. The attention to detail is evident, and it creates a warm and inviting atmosphere throughout the premises. The architecture and furnishings are tastefully chosen, providing a luxurious and comfortable ambiance for guests.
One of the highlights of this hotel is undoubtedly the breathtaking view. Unfortunately, I encountered some bad luck with the weather during my stay, which limited my ability to fully enjoy the surroundings. However, even through the mist and rain, I could sense the beauty that lay beyond the hotel's windows. I can only imagine how magical it would be on a clear day.
The service at this hotel is truly exceptional. The staff members are attentive, friendly, and go above and beyond to ensure guests have a memorable experience. From the moment I arrived, I felt warmly welcomed and well taken care of. The hotel's commitment to customer satisfaction is evident in every interaction, making the stay truly enjoyable.
breakfast was simply delicious! The array of options available was impressive, catering to various tastes and dietary preferences. this hotel left a lasting impression on me. The well-designed interiors, the mesmerizing view (even through the rain), the exceptional service, and the mouthwatering breakfast made my stay truly remarkable. If you're looking for a hotel that combines elegance, comfort, and impeccable service, this is the place to be.
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Price per night from:RUB 25,808
Posted on Sep 20, 2023
Anonymous User
This is an accommodation that made me cry and laugh during my trip to Switzerland :) First of all, if you look at the facilities, it is clean and nice since it was recently opened. There was an elevator and a kitchen available, but there were almost no dishes or appliances. There was no problem with cooking at all.
The location is a very far walk from Grindelwald Station, or a short bus ride away. 🌟Throw away the idea of walking with your luggage on the first day.🌟 This is a vertical hike that you can never climb without carrying your luggage. Be sure to check the bus schedule before taking the bus (it's convenient to use the SBB app). Your accommodation will give you a Grindelwald guest card, so you can ride the bus for free. (I had a Jungfrau VIP coupon, so I didn’t use it.)
The reasons I cried were:
1) As soon as I arrived, there was no one, so I called and waited for about an hour, but no one answered and didn't come. There were people staying, so I had to wait in the lobby. I had another number on my laptop, so I called, but no one answered.
2) While I was waiting, a man called and asked why I was calling. When I told him I wanted to check in, he said I was fully booked for today, so what did I mean? I told him my reservation number and he said he would understand. Later, he came running in from outside and asked for my passport. Didn't say a single word of apology. (I was very angry here.) Anyway, in conclusion, he said that there was a reservation history on Trip.com but not in his system, so he had me check it and said he would do something about it since there were no rooms available. However, his attitude was not that he was sorry and was trying to do something, but rather that he was annoyed with me.
3) In the end, they gave us our room keys condescendingly, as if they had made it very difficult for us to get a room, and we were very upset that they were sorry for waiting for an hour and that there was no compensation, but we wanted to rest in the room quickly, so we brought the keys up. However, as shown in the picture, they gave me a room without a terrace... Obviously, the room I paid for had a terrace on the reservation screen, and I made the reservation with that in mind, so when I went to argue with them, they said that the room I had reserved was that room.
(I was told that it was given to me because I had created a room, but when I went down and inquired, I found out that the room was originally assigned...)
4) Then, while showing a picture of the reservation screen on 'Booking.com', he enthusiastically emphasizes that the room may or may not have a terrace. The problem is that I paid through 'Trip.com' and the room type I booked on Trip.com is not available. All photos showed a terrace. When I said that, he got very angry and told me to cancel it for free and to leave if I didn't like it.
To be honest, these words sounded very threatening to me, and I was so intimidated by the man's attitude that I was afraid that he might do something to me. I sometimes wonder if they are speaking in such a threatening manner because I am a woman and Asian.
[I notified Booking.com's customer service center of my move, and now the reservation screen for the room I selected also includes a photo of a room without a terrace.]
Anyway, for this reason, I started my trip to Switzerland very angry and depressed. ㅠ ㅠ
This room does not have a terrace and has a tree view, as someone left in a Google review... lol Next time I go again, I think I'll just choose the room one level up because I'm worried about getting this room.
Also, the toilet and bathroom were attached together, so it was shared by 3 rooms. Please note.
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Price per night from:RUB 21,670
Posted on Jul 23, 2018
QIANThe hotel is halfway up the hill, some distance from the Grindelwald center and the train station. The hotel also has a shuttle bus that can be transported. We are self-driving. There is free parking in the hotel. It is relatively close to the cable car station of the first mountain. There are not many types of breakfast at the hotel. But it is enough, the biggest feature is the scenery, so beautiful! Whether it is a room or a place to have breakfast, look out for the snowy mountain, if you come to grindelwald next time, you will stay here!
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Price per night from:RUB 30,323
Posted on Apr 3, 2025
Daria
The hotel was located in the middle of the hill, just like many of the hotels in Grindelwald. There was free bus in the area so it was easy getting up and down. Yet, the bus service stops at around 6 or 7pm, and you will have to walk up the hill from the train station for about 20 minutes. Also, potentially because it was in the middle of the mountain or it was winter, it felt very dry in the middle of the night. It would be nice if there can be a humidifier in the room.
However, the view of the room is absolutely worth it. You can look at mountains like Eigerblick just from your room and the breakfast buffet, and it is extremely breathtaking.
The breakfast buffet included was decent, with fruits, bread, cereal, some hot food and drinks. In particular the eggs were very nicely done.
The bathroom looks a bit old-fashioned and narrow, with slightly insufficient lighting, but overall it was clean and good.
The service was generally good. We were greeted with great smiles and friendliness by the reception and staff at the breakfast buffet.
Overall it was an amazing stay and I would recommend it:)
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Price per night from:RUB 18,954