Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on May 3, 2026
Guest User
The location was fantastic, and the breakfast was incredibly delicious! However, there were stains on the duvet, which was a bit disappointing. Also, we wanted to dine at the hotel's ground-floor restaurant at 7 PM and had asked the staff to make a reservation for us the day before. But when we arrived, we found out the reservation was made for a different restaurant right next door, not the one we requested. The employee who made the mistake didn't even apologize. Another staff member, who was very apologetic, offered to rebook us for a different time slot. I think if the person who made the error had simply apologized, I would have felt much better. That really left a bad taste in my mouth and was quite a letdown. If only the bed linens were spotless and the apology for the mistake had been handled better, I would have been completely satisfied!
Show More
Price per night from:€429
Posted on Jul 28, 2026|Cozy Double Room North Facing
Guest UserThis hotel is perfect and totally better my expectations. Just 10 meters away from train station, also 50 meters away from bus station, pretty balcony view , delicious breakfast , cozy bed , enough space for two people. The most important thing, the staff there is so nice. On The day I checked out , the male staff at the reception helped me to exchange some coins with bills. Appreciate that! It must be the top choice if staying in Grindelwald. And price is also really good if book hotel a few months earlier
Show More
Price per night from:€175
Posted on Apr 16, 2026
Guest User
Every moment here was absolutely wonderful! They were very accommodating with my requests, all the staff were friendly, and the room was quiet, clean, and had an incredible view. The breakfast was also well-prepared, compact, and tasted excellent. It's close to the First cable car, there's a supermarket right in front, and it's not far to walk from Grindelwald station. If I go again, I wouldn't hesitate to choose this hotel. For all the Koreans traveling to Switzerland, if you go to Grindelwald, definitely try staying at this hotel!
Show More
Price per night from:€139
Posted on May 11, 2026
Guest UserWe’ve booked a room with a stunning view of Mount Eiger. Relaxing on the balcony and soaking in the breathtaking panorama is simply amazing. If you’re carrying luggage, they can arrange for a pickup service. The breakfast is a delightful experience, offering a wide range of options, including the option to order a freshly made omelette.
Show More
Price per night from:€519
Posted on Aug 24, 2025|Superior Two Bedroom Suite With Eiger View
Lulumanyouji
My friends couldn't stop praising my choice, thanks to the stunning scenic drive and the hotel's exceptional facilities and service. The rooms were absolutely fantastic and felt just like home; each independent bedroom had its own en-suite bathroom, ensuring everyone had their private space. The living room and spacious balcony were incredibly comfortable, offering the perfect setting for socializing and enjoying our time together. We were particularly impressed by all the thoughtful details: the breakfast service, valet parking, complimentary mini-bar, free sightseeing bus tickets, and the staff's proactive assistance with our luggage. We'll definitely choose to stay here again on our next trip to Switzerland.
Show More
Price per night from:€350
Posted on Sep 3, 2025
Guest User
各方面都挺好的我們住了兩晚,酒店就在first山的半山腰Bort這個纜車🚡上下點,其中有個遊樂項目Trottibike的起點就在這裏終點在山腳,我們要在first玩所以定了這個酒店,酒店不大總共10多個房間,房間沒有空調,夏天上半夜有點熱,下半夜就沒問題,冬天有制暖器。如果入住這裏大家一定記得提前在下午五點前check in,因為我們要在山下的小鎮格林德瓦坐纜車上來的,纜車最後一班大概在下午5點-6點,除非是自駕車,不然晚上上來酒店很麻煩。大家如果喜歡安靜且希望窗户直接可以看first景色的話這裏就挺好的,酒店下面吃自助早餐的位置也很好對着雪山,房間價格還行,下山做纜車衹有一站,從Bort到山下十多分鐘。對了酒店旁邊還有個適合小孩玩的小樂園。
Show More
Price per night from:€226
Posted on Nov 25, 2023|Lifestyle View
李家的木The helpful reviews are accurate. Awesome room view and great service from all staff. We have two adults and one child and they connected two single beds and provided and extra bed. I would say just book (level 4 lifestyle room) with a peace of mind and do remember to bring your own toiletries.
Show More
Price per night from:€295
Posted on Jul 23, 2018
QIANThe hotel is halfway up the hill, some distance from the Grindelwald center and the train station. The hotel also has a shuttle bus that can be transported. We are self-driving. There is free parking in the hotel. It is relatively close to the cable car station of the first mountain. There are not many types of breakfast at the hotel. But it is enough, the biggest feature is the scenery, so beautiful! Whether it is a room or a place to have breakfast, look out for the snowy mountain, if you come to grindelwald next time, you will stay here!
Show More
Price per night from:€252
Posted on Jun 28, 2026|Bed In 6-Bed Dormitory Room
Guest UserI ended up booking a hostel bed because it was the only option left, and honestly, I was dreading it beforehand. Little did I know, my 'dream hill' would turn into a 'nightmare hill'! So, I accidentally missed my train in Switzerland (maybe couldn't find it, or got off at the wrong stop), which meant a 30-60 minute delay... and then I missed the hostel's last bus. I thought, '15-minute walk, no big deal, a little uphill is fine.' But it wasn't just a simple uphill, it was an incredibly steep climb! Dragging a 40lb suitcase left me utterly defeated. The front desk guy was busy checking in other guests (yep, only one staff member there), so he couldn't come help me halfway up the mountain until after 10 PM. Big thanks to the Trip.com customer service who kept me company on the phone during that time (it was so quiet on the hillside, not a soul around)... When I finally got to the hostel, I found out it was mixed-gender dorms. First time sharing a room with a bunch of guys, scared me to death! 🤯 The snoring was... well, hilarious haha 😂. Still, I'm grateful. That luggage was seriously heavy; I spent 7 minutes hauling it up the mountain, completely exhausted and burnt out. The next day was my birthday, and the front desk guy, with a bright smile, wished me 'Happy birthday,' as if last night's nightmare had truly just been a dream.
Show More
Price per night from:€56
Posted on Sep 20, 2023
Anonymous User
This is an accommodation that made me cry and laugh during my trip to Switzerland :) First of all, if you look at the facilities, it is clean and nice since it was recently opened. There was an elevator and a kitchen available, but there were almost no dishes or appliances. There was no problem with cooking at all.
The location is a very far walk from Grindelwald Station, or a short bus ride away. 🌟Throw away the idea of walking with your luggage on the first day.🌟 This is a vertical hike that you can never climb without carrying your luggage. Be sure to check the bus schedule before taking the bus (it's convenient to use the SBB app). Your accommodation will give you a Grindelwald guest card, so you can ride the bus for free. (I had a Jungfrau VIP coupon, so I didn’t use it.)
The reasons I cried were:
1) As soon as I arrived, there was no one, so I called and waited for about an hour, but no one answered and didn't come. There were people staying, so I had to wait in the lobby. I had another number on my laptop, so I called, but no one answered.
2) While I was waiting, a man called and asked why I was calling. When I told him I wanted to check in, he said I was fully booked for today, so what did I mean? I told him my reservation number and he said he would understand. Later, he came running in from outside and asked for my passport. Didn't say a single word of apology. (I was very angry here.) Anyway, in conclusion, he said that there was a reservation history on Trip.com but not in his system, so he had me check it and said he would do something about it since there were no rooms available. However, his attitude was not that he was sorry and was trying to do something, but rather that he was annoyed with me.
3) In the end, they gave us our room keys condescendingly, as if they had made it very difficult for us to get a room, and we were very upset that they were sorry for waiting for an hour and that there was no compensation, but we wanted to rest in the room quickly, so we brought the keys up. However, as shown in the picture, they gave me a room without a terrace... Obviously, the room I paid for had a terrace on the reservation screen, and I made the reservation with that in mind, so when I went to argue with them, they said that the room I had reserved was that room.
(I was told that it was given to me because I had created a room, but when I went down and inquired, I found out that the room was originally assigned...)
4) Then, while showing a picture of the reservation screen on 'Booking.com', he enthusiastically emphasizes that the room may or may not have a terrace. The problem is that I paid through 'Trip.com' and the room type I booked on Trip.com is not available. All photos showed a terrace. When I said that, he got very angry and told me to cancel it for free and to leave if I didn't like it.
To be honest, these words sounded very threatening to me, and I was so intimidated by the man's attitude that I was afraid that he might do something to me. I sometimes wonder if they are speaking in such a threatening manner because I am a woman and Asian.
[I notified Booking.com's customer service center of my move, and now the reservation screen for the room I selected also includes a photo of a room without a terrace.]
Anyway, for this reason, I started my trip to Switzerland very angry and depressed. ㅠ ㅠ
This room does not have a terrace and has a tree view, as someone left in a Google review... lol Next time I go again, I think I'll just choose the room one level up because I'm worried about getting this room.
Also, the toilet and bathroom were attached together, so it was shared by 3 rooms. Please note.
Show More
Price per night from:€197