Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jul 3, 2025|Classic Triple Room With Eiger View And AC
Anonymous User
Right next to the train station, not a long walk, but the subway navigation was off, taking me on a long detour. I searched for a while before I found it. The hotel replied quickly to my email and sent a car to pick me up. The front desk service was excellent. It's very convenient for First and Jungfraujoch, and they can also help with booking tickets. A young man on the night shift enthusiastically suggested waiting until the next day to check the weather before booking tickets. The scenery is beautiful and the room is very spacious, but it was more expensive than the price I saw that day. Breakfast was great, very European. The scenery is beautiful.
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Price per night from:US$519
Posted on Aug 4, 2025
JuzideouzhoujiWe were traveling as a family and had specifically booked a family suite. This room was reserved more than a month in advance, and the price was quite high. However, we were very upset on the day of check-in, as the suite we were given was absolutely not the Executive View Suite I had booked. Although it was a suite, there was absolutely no view. After a long back-and-forth, with a lot of help from Trip.com customer service, we were moved to a different suite, but it still wasn't the room type I had originally booked. Since we were staying for two nights, we were moved to yet another suite on the second night, which finally matched the room type I had booked.
The hotel itself is good and highly recommended. The location is excellent, and after all, it's a five-star luxury hotel. However, the front desk staff was unfriendly on the day of check-in, which led to a very poor check-in experience.
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Price per night from:US$403
Posted on Jul 28, 2024
AngelaYau
The hotel is uphill at the other end of grindelwald, not too close to Grindelwald station and Coop, fortunately the door is bus 121, 122, 123, but at first I saw Google map that it was a 15-minute walk from the train station only, but I knew it was quite hard to push luggage up the slope 
Fortunately, it is close to Pfingstegg and First cable car stations, and Jungfrau must either take bus 121, 123 or train to Grindelwald Terminal station, change to the Eiger Cable car, or go to Grindelwald station and take the Train to Kleine Scheidegg
Although I live up to 4/F, the room has no air conditioning, so insects have entered the room🫨
But the scenery is beautiful, the room is big, the worst thing is no refrigerator, can only cook the noodles in the room
Breakfast itself thought there was very little food, but you can order hot drink and egg separately, which is quite good
Although seeing hotel restaurant dinner seems to be praised by many people, but too expensive, the cheapest is the 4-course menu d fine din, have to over CHF100
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Price per night from:US$489
Posted on Jan 4, 2026
1346633****
The hotel is located high up on a hill, offering great views on a clear day. It's also very close to Grindelwald station. Before check-in, the owner emailed me to fill out my personal information in advance, but it was a bit tricky to do, so I figured it would be easier to just fill it out at the front desk when I arrived. However, when I got there, the lady at the front desk was quite displeased and deliberately made me wait for a long time, claiming that if I had completed the online form beforehand, I wouldn't have caused such a delay. All in all, despite that, it's a charming local chalet with beautiful weather and scenery, making for a great experience.
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Price per night from:US$186
Posted on Feb 22, 2026
Shiliupopopo
The room had two single beds and a bunk bed, which was perfect for a family of four. The hotel breakfast was also great, with lovely views from the window. The hotel is super close to the Jungfrau cable car, and they offer a daily bus pass – remember to ask at the front desk! All in all, it's a good hotel.
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Price per night from:US$327
Posted on Jun 1, 2026
Guest UserThe location was incredibly convenient, just a one-minute walk from Grindelwald station. There was also a Coop supermarket a minute's walk away. Coffee and tea were available 24/7. The room itself was very small, but it had a spacious balcony where we could relax comfortably. There was a refrigerator, but no air conditioning. From around 2 PM to 6 PM, if the weather was good, the room got uncomfortably hot. Even with a fan, I was sweating. However, it was nice and cool at night if we left the window open. Breakfast was delicious, especially the croissants – they were so good I had two! There were also other options like yogurt, ham, and eggs. The staff were very kind.
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Price per night from:US$294
Posted on Aug 16, 2018
ANHUAThe hotel is on the way to the First cable car, Bort station, more than 1,600 meters above sea level, from the Grindelwald train station by car, about 20 minutes, the mountain trail 18 bends, test the car skills but the scenery is beautiful, the snow mountain is in front of you. It is said that the navigation information of Apple Map is not allowed, and it is very crazy to ask for help from the hotel. Finally, it depends on Baidu map (the domestic SIM card cannot be used on Google). We have 2 big 2 small booking triple rooms (the youngest is only 3 years old), there is no problem with staying. The room is not luxurious but clean and comfortable. Dinner is good, 4 people 80 yuan to get. There is a children's playground next to them and the children have a great time. In short, the scenery is first-class, self-driving is still convenient and comfortable, recommended.
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Price per night from:US$288
Posted on Dec 2, 2023
DonW1128Rating: ⭐⭐⭐⭐⭐ (5/5)
Is pleasure of staying at a wonderful hotel that left a lasting impression. From its impeccable design to the delectable breakfast, my experience was delightful overall. Although the weather didn't quite cooperate during my stay, the hotel's fantastic service more than made up for it.
The hotel's interior design is simply stunning. Every aspect of the decor exudes elegance and sophistication. The attention to detail is evident, and it creates a warm and inviting atmosphere throughout the premises. The architecture and furnishings are tastefully chosen, providing a luxurious and comfortable ambiance for guests.
One of the highlights of this hotel is undoubtedly the breathtaking view. Unfortunately, I encountered some bad luck with the weather during my stay, which limited my ability to fully enjoy the surroundings. However, even through the mist and rain, I could sense the beauty that lay beyond the hotel's windows. I can only imagine how magical it would be on a clear day.
The service at this hotel is truly exceptional. The staff members are attentive, friendly, and go above and beyond to ensure guests have a memorable experience. From the moment I arrived, I felt warmly welcomed and well taken care of. The hotel's commitment to customer satisfaction is evident in every interaction, making the stay truly enjoyable.
breakfast was simply delicious! The array of options available was impressive, catering to various tastes and dietary preferences. this hotel left a lasting impression on me. The well-designed interiors, the mesmerizing view (even through the rain), the exceptional service, and the mouthwatering breakfast made my stay truly remarkable. If you're looking for a hotel that combines elegance, comfort, and impeccable service, this is the place to be.
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Price per night from:US$322
Posted on Sep 20, 2023
Anonymous User
This is an accommodation that made me cry and laugh during my trip to Switzerland :) First of all, if you look at the facilities, it is clean and nice since it was recently opened. There was an elevator and a kitchen available, but there were almost no dishes or appliances. There was no problem with cooking at all.
The location is a very far walk from Grindelwald Station, or a short bus ride away. 🌟Throw away the idea of walking with your luggage on the first day.🌟 This is a vertical hike that you can never climb without carrying your luggage. Be sure to check the bus schedule before taking the bus (it's convenient to use the SBB app). Your accommodation will give you a Grindelwald guest card, so you can ride the bus for free. (I had a Jungfrau VIP coupon, so I didn’t use it.)
The reasons I cried were:
1) As soon as I arrived, there was no one, so I called and waited for about an hour, but no one answered and didn't come. There were people staying, so I had to wait in the lobby. I had another number on my laptop, so I called, but no one answered.
2) While I was waiting, a man called and asked why I was calling. When I told him I wanted to check in, he said I was fully booked for today, so what did I mean? I told him my reservation number and he said he would understand. Later, he came running in from outside and asked for my passport. Didn't say a single word of apology. (I was very angry here.) Anyway, in conclusion, he said that there was a reservation history on Trip.com but not in his system, so he had me check it and said he would do something about it since there were no rooms available. However, his attitude was not that he was sorry and was trying to do something, but rather that he was annoyed with me.
3) In the end, they gave us our room keys condescendingly, as if they had made it very difficult for us to get a room, and we were very upset that they were sorry for waiting for an hour and that there was no compensation, but we wanted to rest in the room quickly, so we brought the keys up. However, as shown in the picture, they gave me a room without a terrace... Obviously, the room I paid for had a terrace on the reservation screen, and I made the reservation with that in mind, so when I went to argue with them, they said that the room I had reserved was that room.
(I was told that it was given to me because I had created a room, but when I went down and inquired, I found out that the room was originally assigned...)
4) Then, while showing a picture of the reservation screen on 'Booking.com', he enthusiastically emphasizes that the room may or may not have a terrace. The problem is that I paid through 'Trip.com' and the room type I booked on Trip.com is not available. All photos showed a terrace. When I said that, he got very angry and told me to cancel it for free and to leave if I didn't like it.
To be honest, these words sounded very threatening to me, and I was so intimidated by the man's attitude that I was afraid that he might do something to me. I sometimes wonder if they are speaking in such a threatening manner because I am a woman and Asian.
[I notified Booking.com's customer service center of my move, and now the reservation screen for the room I selected also includes a photo of a room without a terrace.]
Anyway, for this reason, I started my trip to Switzerland very angry and depressed. ㅠ ㅠ
This room does not have a terrace and has a tree view, as someone left in a Google review... lol Next time I go again, I think I'll just choose the room one level up because I'm worried about getting this room.
Also, the toilet and bathroom were attached together, so it was shared by 3 rooms. Please note.
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Price per night from:US$304
Posted on Jul 23, 2018
QIANThe hotel is halfway up the hill, some distance from the Grindelwald center and the train station. The hotel also has a shuttle bus that can be transported. We are self-driving. There is free parking in the hotel. It is relatively close to the cable car station of the first mountain. There are not many types of breakfast at the hotel. But it is enough, the biggest feature is the scenery, so beautiful! Whether it is a room or a place to have breakfast, look out for the snowy mountain, if you come to grindelwald next time, you will stay here!
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Price per night from:US$760