Verified traveler
October 14, 2023
At check in, i was taken to another building that was not even part of the hotel! They deliberately gave me a room that was clearly not what i booked, and it was very substandard- more like a hostel- and it was so hot and humid.
I left my belongings and went out for the evening. When i returned, i went at midnight, i told the front desk that i don't think my room is correct. He confirmed that i was given the wrong room but told me it was too late to change but the prices of the rooms were the same. I went to my room and saw that it was still very hot. I tried to turn in the AC, but only heat came out. The hotel receptionist tried the ac and then told me it wasn't working. He then put me in the room that i actually paid for which was MUCH nicer. They obviously tried to cheat me.. the ac in the 2nd room didn't work either.