Candlewood Suites Jacksonville East Merril Road Reviews

Really great stay, everyone working there is so kind! The room was a bit musty smelling, but once I got the air kicking it started to smell better! Really awesome area, convenient and quiet!

Julian wa great. Very knowledgeable of his job. And very courteous with his interaction

Staff is TERRIBLE!!!!!!!! I had a house fire and was there for supposed to be two weeks, the staff was awful we ended up staying only one week and moved hotels. They go in your room unannounced and overall are hard to deal with. Maybe if you are stopping through for a quick overnight stay but for the price and quality of service I would NOT RECOMMEND!!!!!

The room that I stayed in was clean. The staff was very accommodating and friendly.

Wife was told after check out from front desk that we got a noise complaint on a Friday night. Not sure how they were being to “loud”, I was asleep and didn’t hear my family being to loud to deserve a complaint. They were watching a movie together and I would say it’s standard noise. I guess we aren’t allowed to enjoy our stay at this hotel. I understand other guest are present, but as an introverted family that doesn’t like being out much, and only having 1 kid, apparently we aren’t allowed to make any noise.

Perfectly located for us to get downtown easily. Quick access to freeway!

The room did not smell good and there were bugs on the beds and floors. We changed rooms but we were hitching all over.

Hotel was quiet, clean and office staff friendly. Julian was very helpful.

I will be completely honest! We loved the lady at the front desk, Elena. She is an exemplary employee who made us feel very welcome. She made our stay perfect!

The guy the helped us check in and out was great!

I had a most enjoyable relaxing stay. My little getaway was extremely peaceful. Just what i needed. I would like to visit again. Accutually, this would be an ideal retirement home as i had all I needed in my room with kitchenette and spacious room and bathroom. Just a thought!

Elena kelly best customer service ever

The stay was great but they accused me of smoking in the room I will never stay they again I don’t smoke

Infested with cockroaches.