Four Points by Sheraton Jacksonville Baymeadows Reviews

I have stayed at the hotel multiple times and they have always been incredible accommodating, even when I had to cancel once because of an emergency. Hotel in clean and the breakfast is really good! Beds are very comfortable. Everything you need in a hotel!

Great hotel, in a great location. The room is spacious and clean! The staff was fairly nice.

Great stay overall clean and location is close to everything

It's a nice place to stay when in the area.

Not bad. I want to continue to live and the price will increase. Overall, the price is a bit too high

I felt the room was outdated but clean. Staff was friendly breakfast was very good. location was good as well. right off 95.

Well, we only stayed 2 nights. When we checked in, I was almost impressed. Although there was no one to greet us at the check-in counter upon arrival, the customer service turned out to be quite pleasant. The second day felt like we were in a different hotel- inferior customer service and a total lack of attention to guests in general. I was told I could receive extra towels, etc. by calling the front desk, but their definition of "shortly" turned out to be about 40 minutes, in which case I had to flag down housekeeping myself, and although I did get what I needed, I struggled to communicate as there was language barrier. I was then about 25 minutes late to my meeting. Oh well. Life is full of unexpected challenges. BUT upon checking out, there was -once again- no one at the desk so I was unable to clarify/confirm my incurred expenses and make sure they were appropriately billed. (I was told at check-in that I only needed to provide a card "to cover up to $50 for incidentals") So, in the end, they charged the wrong credit card and now I have an accounting mess to deal with. Inconsistent customer service and overall underwhelming experience. Hope this helps someone like me :)

Toya! Terrific. Kim and breakfast crew very nice and warm. Got stuck on the elevator. Toya.. was the voice of Heaven. Grateful she heard me and helped to get me , eventually four others out of the elevator.

Staff is the highest point in this location. Everyone was extremely helpful and polite. Room are clean, very decent breakfast.

Large room but there was that smell of powder put on the carpet to remove doors that was intense. The breakfast was good and we enjoyed our stay.

This is one of the best hotels, I have stayed. From cleanness, comfort and amazing breakfast. Not to mention the great customer service!

Comfortable hotel for one or two nights while traveling. Unsafe parking area when you arrive late at night. One male approached us asking for money to tow his car from a Motel 6 nearby, according to him. Overall, would stay here again if traveling to this area for its affordable prices compared to similar hotels close by.

It was great except the lady at the front desk she had an attitude when I first got there but everyone else was great

The front desk, room, cleanliness were all good. Pillows were not firm and the breakfast service wasn't friendly.