Sheraton Louisville Riverside Hotel Reviews

The room is okay, the hotel is a bit old

Skip the $16 breakfast buffet, not worth it nor delicious. Blood stain appears on bedding and pillowcases.

Staff was extremely friendly and helpful. The man working the lounge on the 10th floor was rude and seemed bothered to do his job as he was more interested in watching the football game (go Cheifs!!) Rooms and flooring throughout the entire building are in serious need of updating. Toilet paper was only at 1/4 roll and had gotten wet before we arrived

No fridge or microwave.. good location. Less than a mile to Whiskey Row. Hooters and Mexican restaurant attached to hotel

The staff in the hotel and this morning at breakfast were all so helpful and friendly. We stay at a lot of hotels and this is not always the case. Whoever is hiring is choosing very well. Thank you.

LIke the view of the river and close Restaurant’s close by and walkable …

The property was easy to get to, right off the bridge. Made it simple to go across to downtown Louisville for plenty of dining options and a football game. Area around the hotel was very quiet and clean. We took a ride down to the park and walked down to the river. So beautiful! Lots of parking available. The hotel inside was very clean and the breakfast was very good. Staff was helpful and friendly. Our room was nice and spacious and had everything we needed. Very comfortable with a beautiful view of the river and downtown skyline. The only con we had was the toilet seat would not stay up, which was very annoying.

Front desk was Extremely Helpful and courteous. Restaurants walkable.

The room was clean, comfortable bed. Friendly staff, several restaurants on site and off property. 20 min walk to Louisville or 8 min drive. The only thing not the greatest was the price of the continental breakfast. Food was a little cold. Pool a little murky but hot tub was good.

The location to downtown Louisville was prefect. However the hotel was below quality. The front lobby appeared clean & odor free with newer updates. We were housed on the 2nd floor & staff would not allow us to have a higher room with better views. The elevators had terrible flooring that was dirty looking. The hallway smelled. Using sanitizing wipes, we found the overall room to be very poorly cleaned. We had to call maintenance to fix drain in tub. No trash can liners. Constant gas flumes that hotel couldn’t correct. Front desk staff weren’t always pleasant- some not all. We were a group of 4 mature adults renting two rooms with double beds. My roommate complained of the bed being hard on her back. The water in the shower was lukewarm at best. No ventilation in shower/bathroom (I.e. exhaust fan). Would not recommend this hotel even with proximity to downtown nor will I ever stay again. We did complain to staff but no apology or anything.

Excellent service and the bed was really comfy! Would stay again!

The room was very spacious but the bed was a lumpy marshmallow. I left with back pain for which I’m now going to physical therapy!

Had to have maintenance up 2x during our visit to fix the TV. Carpets were pretty stained in our room, felt kinda gross.

I selected a lake view room and they gave me one with a horrible view, it had no refrigerator and the water in the jacuzzi and pool were dirty.and the jacuzzi didn't work properly.I couldn't get a bubble bath.