Womeiyoushengqiiii
June 25, 2023
I have been staying in Jiji and Atour all the time. When I saw the newly opened Hilton Garden Inn with a moderate price, I came to live here. The decoration of the hotel is pretty good, the room is quite big, and it is quite quiet at night, but the mattress and pillows are not as comfortable as Atour, and the security guard who came in is very enthusiastic. But the service quality at the front desk is average, it can be said to be 0 service, and even the whole season is far inferior. It seems that there is no greeting. After giving the certificate, he stopped talking. After a minute or two, he said that he would charge me an 800 deposit. Ask her so much? Said it would be returned after check out. I asked again the first time I saw a hotel that received so much deposit, and the front desk stopped talking. The room fee is 338 yuan, and I received a deposit of 800 yuan. I should have refunded 462 yuan, but I got 461.86 yuan. Is it because you have to pay the customer for the procedures? The supplies in the guest room are really inferior: ice dew mineral water, Amei’s toothbrush and toothpaste with a huge brush head, shampoo and shower gel are obviously very cheap products. The deposit has not been refunded, so I contacted Ctrip's customer service, and then received the refunded deposit. You should also learn from the service attitude of Ctrip's customer service!
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