sh329000
August 7, 2022
It is really not good. The business is so good during the summer vacation, the boss hastened to make money, and there is no customer service to speak of. There are two big ones and one small (big child) who want to book a twin bed, so they can only choose a big bed. I specially chose a king bed with a view. I think it is 200+ more expensive than a standard room and a normal double bed. The room is bigger and more convenient bed. Before check-in, I asked for an extra bed by phone. The store said that it would cost an extra +200 a night without breakfast. After asking for an unreasonable offer at the time, we finally asked our superiors for instructions and agreed not to charge an extra 39 for breakfast, so we confirmed the extra bed over the phone. arrange. As a result, the only extra bed in the hotel was provided to other rooms. When I arrived at the hotel, I was in a hurry and asked other hotels to borrow temporary beds. I finally borrowed it, and it was an extra bed with very thin legs and one of the wheels was broken. The room is quite big, but the view outside the window is a construction site, full of dust. In addition, the toilet, shower room, bathtub and the room are completely transparent glass, which is really only suitable for young couples. Asking the hotel to waive the extra bed fee for one day is like begging for food. The hotel is unwilling to evade all kinds of excuses, and has to ask the so-called "headquarters" for instructions. After staying for two nights, I have to catch the early bus, and the hotel breakfast will not start until 7:30. It was another negotiation, and finally only promised some boxed milk and bread eggs. There are 9 people in the same room with 3 children, and they are only willing to add a bag of bread to a box of milk, which means that one slice is enough for each person, saying that it is too late to prepare. I communicated this need one day in advance. After negotiating with each other like begging for food, they gave him an extra box of milk. Generally speaking, the boss is less generous, the subordinates have no rights, and they don't care about customer service. The software cannot match the hardware, and the hardware cannot match the house price.
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