St. Joseph Royal Regent

Terrible service, terrible food. Stingy prople conniving. I am not surebwhuch other place with meals prepaid..dares to provide such a poor quality. If u go for excursion and missing your paid off meal...they may replace tiyr food with 2 piecesbof bread and crackers. If you come 10 min later and left hungry.. without any water even. Mineral barhs made with crystals given in your room. Terrible...no water fountains. Save your money

The hotel looks good and bright. The breakfast is very good. The spa and wellness gives it a big plus. The logistic route is not handy. First to go with one elevator and then to change to another to get in your room...... We were unlucky that during our stay the watersupply was cleaned. Gaves us 2 days not water in the morning, came after some hours. One of the receptionist didn't speak English at all......you would say in these modern times a must.

Nice and modern hotel building with very comfortable rooms. It is just few steps from colonnade. Wellness at the top of the building is superb - saunas, large swimming pool, whirlpool and relax zone on the roof of hotel with wonderfull view. Breakfast is very good, the cook prepares the omelette in front of you. Staff is really amazing and helpfull. That´s why I visited this hotel several times.

Location good, room good, maybe would have been nice to have a bath but shower worked well. Breakfast very good, highlight was scrambled eggs. An additional coffee machine would have been good to lessen the waiting time in the morning for that all important coffee:) Great Hotel with helpful, pleasant staff

Luxurious beautiful smart hotel like the owner of this hotel. To begin with, I am a customer with claims. With vast experience staying in Karlovy Vary in various 4- and 5-star hotels, I have just discovered a new (10 years) this hotel. Let me clarify that I am writing this review while staying in this hotel room, and this is not the holiday season, which is mid-January. + Reception. Great hall, there's a place to wait. The administrator is always in place. There is an assistant to accommodate guests and luggage. You'll be given a card for a welcome drink at the bar. Quick registration. + Restaurant. There is always a choice of dishes. For the kids! You will always find food for a child of any age. Soups and washes are delicious. There is always free tea, fruit drinks and paid alcohol. Perfect service, professional waiter service. There is not a single minus. (Respect for the hotel owner) + Room. Single rooms have good full beds. The rooms have a good free space. Inside is always warm, outside rain + 3. Hot water is available at any time of the day!!!! This means that they do not skimp on guests. (Respect for the hotel owner) Comfortable bed and pillows No kettle. + Cleaning of premises. Ideally and daily, at a time when it's convenient for you. + My sincere thanks to Mr. Marusha (spinal traction) .kab.27 I recommend you to my friends. There are many other good and conscientious employees here. except for two. One is like a blond receptionist and massage therapist cab.8. New equipment. We'll be back

Luxury beautiful smart hotel as the owner of this hotel himself. Let's start with the fact that I am a customer with claims.Having a huge experience of living in Karlovy Vary in various 4- and 5-star hotels, I have just discovered a new one (10 years) this hotel.Let me clarify that I am writing this review while staying in this hotel room, and it is not the holiday season, that is, mid-January.But this did not affect my arrival in any way. +Reception.A large hall, there is a place to wait.The administrator is always on site.There is an assistant to accommodate guests and luggage.You will be given a card for a welcome drink at the bar.Quick registration.(Respect of the hotel owner).By the way, the hotel, which is in the top lines of the rating in the sanatorium.com have not place at the reception and very poor breakfasts and dinners... +Restaurant.There is always a choice of dishes.For children!You will always find food for a child of any age.Soups and porridges are very tasty.By the way, in the most expensive 5* hotel opposite the P..., they will not learn how to cook soups in any way..There is always free tea, fruit drinks, and paid alcohol.Perfect serving, professional waiter service.There is not a single minus.(Respect for the owner of the hotel) +Room.The single rooms have good full beds.There is a good free space in the rooms.It's always warm inside, it's raining outside +3.Hot water is available at any time of the day!!!!!This means that they do not skimp on guests.(Respect for the owner of the hotel)Comfortable bed and pillows No kettle. +Room cleaning.Ideally and daily, at a time when it is convenient for you. --And now the negative.Some persons from Balneo I was very upset because I canceled my favorite shower Charcot.The reason is in the staff.Dear Katya, you are an arrogant and ill-mannered person, such women are rarely seen even at vegetable markets.It's a pity you're taking this place.I also refused a massage with her. You probably forgot that I pay for your work and not you pay me. Administrator Olga, your evil smile does not help you solve problems with customers.I understand that you have a difficult job, but you have to learn from Svetlana and study for a long time and a lot, as an experienced and competent employee.Maybe someday you will be able to be like Svetlana We book a hotel, choose your free time, pay for the flight and relocation, wait for the procedures for recovery and on the way we meet such dissatisfied people.Do I need this? Don't ruin the reputation of the whole hotel. +My sincere thanks to Mr. Marush (spinal traction).kab. I will recommend you to my friends. There are many other good and conscientious employees here.New equipment. We'll be back

Everything was amazing, very clean, nice spa, just great... The neighborhood is very nice. Modern hotel at the best place near colonnade, top service, the staff is really helpful, the rooms are large comfortable, and quiet, best wellness

hello, we have been in your hotel just last week, we want to inform you that, we have go the worth service ever in our life. Whatever we asked from the staff they all ignore us and very rudely answered to us. Service is zero, we asked to give us the extra soap as we are two person in the room they said its not allowed to give extra. Doctors and nurses not even care for us, bc they said you venae is not good as we can give you UV. Over all from receptions to the linen staff are very worth, and not helpful. I was sick at the that time nobody help us at all. During my stay in 14 days every single day same food.

Excellent stay in a very clean hotel, spotless rooms, pleasant staff and a high level of gastronomy, wellness and fitness. Helpful staff. Each evening served a different buffet dinner, which has a wide selection of main dishes, etc.